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Patient write reviews but they don´t show up

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

 

I have a smal business in Lisbon. I have been asking my patients to write reviews and onde of them is trying to write a review but I don´r see it. My patient tels me that she can see the review but it does not show up in my browser.

My website: http://acupunturaemlisboa.pt/

My google page: https://www.google.pt/search?q=acupuntura+lisboa&oq=acupuntura+lisboa&aqs=chrome.0.69i59j69i60l3j35i...

 

Kindest regards

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Gabinete N
June

Patient write reviews but they don´t show up

Top Contributor
# 4
Top Contributor

Hi Gabinete 

Reviews are more associated with the location than the business. Since you changed the address of the business, the review is probably still at the old location.

https://support.google.com/business/answer/3098204

 

If your listing qualifies as a move, contact Google Support to move the reviews. 

1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- Scroll down and select Need More Help
5- Select the specific problem

6- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

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View solution in original post

Re: Patient write reviews but they don´t show up

Top Contributor
# 2
Top Contributor

 

 Occasionally there is is a delay of a week or more before reviews / review scores seem to be updating. So that could be at play too.

 

If your reviewers can see the reviews and it has been at least a week since the review was left, then there could be review filters that have been tripped. Reasons include (but not limited to)

  1. Web addresses (URLs) in the comments.
  2. The person who wrote the review is you, a manager of your page or works for you.
  3. The person wrote the review from the same computer/IP address that you sign into to manage your local listing.
  4. The person wrote the review from the same IP address or device as another user who left a review.  This is common with kiosks or review stations (a dedicated PC or tablet for collecting reviews).
  5. The person tried to post a review for you several times on different dates (for example: they wrote one Jan 15 and it got filtered so they tried again on Feb 10).
  6. You hired an SEO company to post reviews for you.
  7. You’re caught offering incentives. It’s okay to let patrons know you appreciate reviews, not OK to bribe for them.
  8. You moved. Google does not automatically transfer reviews when a business address changes. Contact support if you need your reviews transferred to your new location.
  9. The reviewer’s account has gone dormant (stopped posting reviews) OR they opened an account, left one review and have done nothing else since. 

 

If it has been more than a week, AND you're certain none of the items above apply, then post back and I can escalate to Google to investigate.

-

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Re: Patient write reviews but they don´t show up

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello

Tanhk you for your fast answer.
Patient had post a review and I change the adress of the clinic. The review
disapeared and then patient tried to post it again.
So I should just wait?

Kindes regards
*Nuno Duarte Rebelo de Andrade e Lemos*

*Clinicas de Acupuntura em Lisboa e arredores
*

*Empresa de Formações em Acupuntura e Medicina Chinesa
*

*Contactos pessoais:*

*918288958*
Marked as Best Answer.
Solution
Accepted by topic author Gabinete N
June

Patient write reviews but they don´t show up

Top Contributor
# 4
Top Contributor

Hi Gabinete 

Reviews are more associated with the location than the business. Since you changed the address of the business, the review is probably still at the old location.

https://support.google.com/business/answer/3098204

 

If your listing qualifies as a move, contact Google Support to move the reviews. 

1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- Scroll down and select Need More Help
5- Select the specific problem

6- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog