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Patient reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

we have started encouraging our patients to write reviews on our service, two of our patients  wrote the reviews, however google does not show their reviews. it says 3 reviews but we can read only one.

1 Expert replyverified_user

Re: Patient reviews

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆
It's possible that the reviews have been flagged or they're in review.

https://support.google.com/business/answer/4596773?hl=en&ref_topic=6001257

"We use some automated spam detection measures, and reviews may be removed in cases where we believe there is a high likelihood of them being spammy. We know it can be frustrating if this means we sometimes remove a little too much, but we believe that overall these measures help everyone by ensuring that the reviews appearing on Google are authentic, relevant, and useful."

Re: Patient reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
then how would I fix it. these reviews are our company assets and we cant afford to lose them . Please advise. Thanks
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Patient reviews

Top Contributor
# 4
Top Contributor

@Riz A

There is very likely nothings you can do to get them unfiltered.

Recommend reading  the review content guidelines and the very informative response of JoyHawkins in an other thread: https://productforums.google.com/forum/?noredirect=true#!topic/business/V6gq3PW-2ek/discussion

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile