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'Page has been suspended due to quality issues'

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi - just verified my business page via a code sent through the post. There is a message on the dash saying the page is suspended due to quality issues. I have no idea why this would be.

 

The business is Jellybean IT Training - that is a trading name, I am a sole trader Shirley Jackson.

 

Postal address is 20 Wongabel Street Maleny.

 

Phone number 0409 235 432

 

Google+ URL: https://plus.google.com/107979684916023150729?hl=en

1 Expert replyverified_user

'Page has been suspended due to quality issues'

Top Contributor
# 2
Top Contributor

@Shirley J

how did your define your service area for the listing (by what radius or by what list of zips or towns) - please specify.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: 'Page has been suspended due to quality issues'

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut - Serving customers within 100 kilometers of 20 Wongabel
Street Maleny
QLD 4552
Only visible to you

I previously verified another business at this address and also notice
google street view shows an empty lot at this address - the photo is from
2014 and is inaccurate. Could either of these be the problem?

'Page has been suspended due to quality issues'

Top Contributor
# 4
Top Contributor

if the other business at the same address is using the same phone number or having a similar name this could trigger the suspension

 

The service area should never greater th 50 km radius (although a radius of 100 km shouldn't trigger the suspension)

Can you link the other one at the same address please?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: 'Page has been suspended due to quality issues'

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
The other business was a client of mine, Renee Blackwell Design. The issue
being there is no postal service at her street address (rural property) and
Google won't accept a PO Box. She updated the address after verifying the
page and the phone number is different.

'Page has been suspended due to quality issues'

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Helmut - I have changed the service radius to 50km. No difference. It would be really good to get this suspension lifted asap. My business is in social media and my search rankings are affected by this issue. Are you able to pinpoint the issue so I can address it?

'Page has been suspended due to quality issues'

Top Contributor
# 7
Top Contributor

@Shirley J

didn't I ask you to link me the other listing?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

'Page has been suspended due to quality issues'

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

https://g.co/kgs/PYASAA

As I said Renee Blackwell Design - I thought you would search if you needed it. Is this relevant as it is no longer listed at my address?

'Page has been suspended due to quality issues'

Top Contributor
# 9
Top Contributor

HI @Shirley J

 

I'm not supposed to search if before having ask a user to provide me a link.

 

I weekly deal with as  volunteer of the forum with  hundreds of threads and hope you agree its fair to request links instead of searching for whatever stuff.

This said 

I meanwhile took a look to both bsuinesses - the jwelry desigenas well as to your IT training.

I can't yet see any reason for getting the IT training suspended. (if there would be a reason I very much doubt ist the juwelry design business)

 

few questions:

- Have you filed an appeal for the IT training biz already?

- How many other lsitings are in your dashboard beside the juwelry design and the IT Training listing?

- Are there by any chance any other locations or listings you dealt with using the same phone as mentioned for the IT Training?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

'Page has been suspended due to quality issues'

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Helmut,

- Have you filed an appeal for the IT training biz already?

No - not yet. I haven't looked into how to go about that.

 

- How many other lsitings are in your dashboard beside the juwelry design and the IT Training listing?

Jellybean IT is my only listing. The Jewellery business is on my clients account.

 

- Are there by any chance any other locations or listings you dealt with using the same phone as mentioned for the IT Training?

No - but I have had a couple of businesses operating with this phone number - Zipperlen Consulting, Biodiversity Means Business and Office Angels Maleny. None of the had a Google myBusiness listing.