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Padron Flooring

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# 1
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Hello, I have a customer who posted a negative review in response to us not allowing her to break our policies. Now, 4 months later, she has not purchased anything else from us, but she posted another negative review because we still have not broken our policies for her. She has also threatened us through messages on other sites that she will continue to do this, plus have her friends post fake negative reviews until she gets her way. She has already starting doing this on other review sites, and facebook. Ideally I would like both reviews taken down, because in my opinion, even her first one is libelous and has some parts that are false, but I understand if that can't be done. But what can be done about her second review? Or the others she's threatening? 

 

Thank you

 

Danny

Padron Flooring

3223 Lake Worth Rd,

Palm Springs, FL 33461

561-969-3393 x209

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Marked as Best Answer.
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Accepted by topic author Danny P
July 2016

Re: Padron Flooring

Top Contributor
# 3
Top Contributor
The more recent of the two reviews was pulled down. Thanks for reporting!
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Re: Padron Flooring

[ Edited ]
Top Contributor
# 2
Top Contributor

I suppose you have already flagged the new review it not do this asap.

I however will escalate it to Google as obviously both profiles belong to the same "Lisa" - She is using to different accounts to leave the new reveiw and Google should (as I do too) consider it as a violation of their reviewing  policy

 

for my own reference only: same person posted two reviews for same biz

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Danny P
July 2016

Re: Padron Flooring

Top Contributor
# 3
Top Contributor
The more recent of the two reviews was pulled down. Thanks for reporting!
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Padron Flooring

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you very much!