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Ownership Transfer

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My wife and I recently purchased this business and need to update the My Business information. The previous owner's manager verified the account through an email address that we do not have access to. There is no way for us to reach the previous manager. How can we get this account reset from the previous email address and verified with our new email?

 

1. Pure Barre Eastern Shore

2. 1802 US-98 Daphne, AL 36526

3. (251) 288-4238

4. https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pure%20barre%20eastern%...

1 Expert replyverified_user

Ownership Transfer

Top Contributor
# 2
Top Contributor

@Luke H

 

Apply this procedure please:

Someone else verified my business

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership Transfer

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The current listing owner is not going to respond as she no longer checks
the email associated to the My Business account. It appears that a gmail
account was set up solely for the purpose of setting up a My Business
account for Pure Barre Eastern Shore. The only person who knew the email
address and password is the old manager who is untraceable. The old owner
informed us that she left on bad terms and we have no way of contacting
her. Surely Google My Business customer service has had this issue before.
We purchased a business and have no way of contacting the "Current Listing
Owner," and it is extremely frustrating that we are not able to update our
business information. Currently, the website, hours, and address are
incorrect and it is hurting business.

Ownership Transfer

Top Contributor
# 4
Top Contributor

Sorry @Luke H

You seem not read or not understanding the linked

procedure please:

Someone else verified my business

It inludes the fact you can't anymore contact the former owner of the listing - for what ever reasons not to contact any more.

 

Just scroll down the HC article and read an d folloe the part below "Can't contact the current listing owner"

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership Transfer

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

 

Mr. Geissler,

 

Yes sir, I understand this. I had filled out this form late last week and have still not received a call from a "Google expert." That is why I posted in this forum in the first place. Is there any way for a Community Manager to reach out to me in order to un-verify this account from the previous manager/email?

 

Thanks

 

Ownership Transfer

Top Contributor
# 6
Top Contributor

nope there isn't such way 

 

But as far as I know and if applying the linked procedure oyu get an email response telling you the steps after Google will try to contact the former owner.
Such an emal comes from a a googlebot "Anna" and looks like below:

 

Hello,

Thanks for filling out our form.

My name is Anna from the Google My Business support team and I’m confirming that we’ve just passed your access request for "[the business in question]" local page on Google My Business to the current owner of this page........ and more.

Have oyu got such a mail?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership Transfer

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler I believe you were meaning to tag a different person than me in your posts, as I am getting email notifications about being tagged in this post. I'm not the "@Luke H" that you intended to tag. I just updated my display name to no longer show "Luke H," which should hopefully prevent future mix-ups. 

 

Ownership Transfer

Top Contributor
# 8
Top Contributor

@Luke Hagenbach

Sorry Luke.

This kind of mistake happens  by the forum software.

Thank for calrifying

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile