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Owner Responses Missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My name is Brian, and I work for Friendemic. This issue is happening for Family Toyota of Burleson. My phone number is 385-222-0436. Here is the URL 

 

My review responses aren't showing up in Google my business! We have responded to so many reviews, but the responses no longer show up in Google My Business. They do show up on the public Google + page.2016-05-17.png2016-05-17 (1).png

2 Expert replyverified_user

Re: Owner Responses Missing

Top Contributor
# 2
Top Contributor
Hi Brian,

Just so I can confirm - you're concerned that in the GMB dashboard you can not see if you have replied to reviews as the owner?

Just want to check before I touch base with my CM about this issue.

Priya Chandra, Google My Business Top Contributor
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Owner Responses Missing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We are having the same problem. We replied publically and it is not showing on our page. What are we doing wrong?

 

Owner Responses Missing

Top Contributor
# 4
Top Contributor

@Gina R

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

And doing so please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL

 

Hint: I will now close this very old thread for new replies

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile