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Our hotel star rating is incorrect in Google place listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Full business name: The Norfolk Arms
2. Current business address: 2 Ringinglow Village, Sheffield S11 7TS 
3. Current telephone number: 0114 230 2197 
4. Google+ URL: https://plus.google.com/+TheNorfolkArms

 

The star rating which is displayed in our Google places search result box shows "4 star hotel", when we are actually a "3 star inn". This is obviously misleading to potential guestsbut I can't find any way of changing it.

 

How can I change the rating?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Our hotel star rating is incorrect in Google place listing

Top Contributor
# 2
Top Contributor
not sure you can change it.
But since the business page in question (https://plus.google.com/+TheNorfolkArms/about) is a verified page the page owner should be able to get help from Business support regarding this matter.
The best way to contact support:
https://support.google.com/business/contactflow?hl=en
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Our hotel star rating is incorrect in Google place listing

Top Contributor
# 2
Top Contributor
not sure you can change it.
But since the business page in question (https://plus.google.com/+TheNorfolkArms/about) is a verified page the page owner should be able to get help from Business support regarding this matter.
The best way to contact support:
https://support.google.com/business/contactflow?hl=en
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Our hotel star rating is incorrect in Google place listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Helmut, I've sent an email form so hopefully the issue will be resolved.

Our hotel star rating is incorrect in Google place listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Helmut,

 

We are facing a similar issue.

 

All the OTAs  ( travel portals ) like  Expedia,Agoda,MakeMyTrip,Goibibo,Cleartrip ,Booking.com and our own website www.gangakinare.com is showing our property as a 4 star property but Google hotels is displaying a 3 star rating.How can we change its classifiaction from 3 star to 4 star.

 

Looking forward to hearing from you soon.

 

Regards,

Our hotel star rating is incorrect in Google place listing

Top Contributor
# 5
Top Contributor

@Nupur G

 

don't jump on thread as old as  Methuselah

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

closing "Methusalah" now for new replies

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile