AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
2.7K members online now
2.7K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Only negative reviews show in preview, despite 3.7 star rating

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When you google my business the places preview shows 3 negative reviews but our overall rating is 3.7 stars. Also, I only see one out of those three negative reviews in the admin view, the other 2 reviews I don't see anywhere in the admin view of the Google My Business dashboard. 

 

I want to see if there is any way I can get a mix of reviews to show in preview, not just all negative that skew users' perception despite a decent overall star rating.