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Only negative reviews show in preview, despite 3.7 star rating

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# 1
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When you google my business the places preview shows 3 negative reviews but our overall rating is 3.7 stars. Also, I only see one out of those three negative reviews in the admin view, the other 2 reviews I don't see anywhere in the admin view of the Google My Business dashboard. 

 

I want to see if there is any way I can get a mix of reviews to show in preview, not just all negative that skew users' perception despite a decent overall star rating.