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Only bad reviews of my business are displayed on google first page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi There,

My business has currently 12 google reviews, 3 negative for 9 positive.  
When doing a google search of the business only the 3 negative one are displayed and the extract of the review displayed is actually the worst possible.
I cannot believe that this is the result of an algorithm...
What can I do to fox this as this is absolutely unfair.
Thanks
Mathieu
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
January

Re: Only bad reviews of my business are displayed on google first page

Top Contributor
# 4
Top Contributor

Hi @Delisse A

 

Thank you for the additional information. I presume you're talking about these snippets?Screen Shot 2016-06-16 at 8.34.12 PM.png

These are definitely the result of an alogorithm - you can read more about they work here: https://support.google.com/business/answer/6088158?hl=en

 

There is a means of requesting they be reviewed, but Google does state we won't "remove descriptions for being unclear or negative" - if you'd like to go ahead and try anyway, you can use this form to request that: https://support.google.com/business/contact/business_glance_summary

 

By the way, I like the way you've replied to the negative reviews - professional, understanding and offering further assistance. Nicely done.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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View solution in original post

Re: Only bad reviews of my business are displayed on google first page

Top Contributor
# 2
Top Contributor
Hi

IN order to provide any assistance we will need to see the page itself - can you provide the URL please?

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Only bad reviews of my business are displayed on google first page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi,

Reviews extracts are visible if you type "delisse sydney" in google.

Thanks,

Mathieu
Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
January

Re: Only bad reviews of my business are displayed on google first page

Top Contributor
# 4
Top Contributor

Hi @Delisse A

 

Thank you for the additional information. I presume you're talking about these snippets?Screen Shot 2016-06-16 at 8.34.12 PM.png

These are definitely the result of an alogorithm - you can read more about they work here: https://support.google.com/business/answer/6088158?hl=en

 

There is a means of requesting they be reviewed, but Google does state we won't "remove descriptions for being unclear or negative" - if you'd like to go ahead and try anyway, you can use this form to request that: https://support.google.com/business/contact/business_glance_summary

 

By the way, I like the way you've replied to the negative reviews - professional, understanding and offering further assistance. Nicely done.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog