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Online Only Store Still Listed-But Permanently closed

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# 1
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Our brick and mortar store has closed, but we are still a very busy online only store. However, the listing has our old address, a mailing address, and a big red line that says "permanently closed". So, our customers are afraid to place orders, obviously not good for business, but we also get phone calls every day asking where our store is. It would be easier if the listing was just removed. How do I do this??

1 Expert replyverified_user

Online Only Store Still Listed-But Permanently closed

Top Contributor
# 2
Top Contributor

@The New York Dog Shop


as far aas I know there is no option to remove closed listing from Google/GMaps.

But since I understood you are meanwhile an "online only business" oyu could perhaps try getting support to revert oyur local listing to a brand business.

I'm not sure they are willing to do this but give it a try.

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back:
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM


Helmut Geissler, Google My Business Top Contributor   |  my G+ profile