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One user wrote two reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I just got a 1 star review on Friday from what I believe to be a competitor (actual review wasn't from the actual customer, it was from her friend that was with her, and the review mentions going to the competition)...I flagged the review and now this person wrote another one star review last night - how can the same person write 2 reviews? It's driving my rating down and I don't even think this was a customer - I can't find a number to contact Google anywhere for help!

1 Expert replyverified_user

Re: One user wrote two reviews

Top Contributor
# 2
Top Contributor
Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: One user wrote two reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The Curvy Bride
357 US highway 9, manalapan, no 07726
732-536-6100
Www.curvybrides.com

Re: One user wrote two reviews

Top Contributor
# 4
Top Contributor

Thanks

The user apparently used two different Accounts to post her review:
this is one review and its account:

and this the other one

 

I'm wondering Googles filtering algos didn't catch both reviews  as coming from the same user.

 

Will escalate to out communication manager.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: One user wrote two reviews

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you, and I can't even prove that this is a real client because we are a bridal shop by appointment only and our biggest competition is David's bridal (who is given a plug in one of her reviews) and we haven't had any "bad "appointments recently everybody has been very happy so being that this is not the actual client writing the review I can't even confirm if this is even a real customer or David's Bridal. They aren't providing any specific examples in their comments which are extremely generalized. And as you can see all over the Internet, we have five star reviews everywhere for great customer service, not saying that we couldn't get a poor review of course, that could happen to every business, but this one just seems very fishy to me.

Thanks for your help and your quick response!

Re: One user wrote two reviews

Top Contributor
# 6
Top Contributor
I forgot hinting you on the option to flag both reviews as inappropriate
and to respond as business owner
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: One user wrote two reviews

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I already flagged one as advertising/spam on Friday but no action has been taken yet. I will flag the other one as well. Thank you!

Re: One user wrote two reviews

Top Contributor
# 8
Top Contributor

Hey @Michelle F

 

one of both above linked reviews in now gone.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile