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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone,

 

I recently moved address and have updated all my business details with Google.

 

The only part I haven't been able to update is the grey text showing under my business name, of the My Business listing. 

 

I spoke to My Business support about this and they have said that I need street signage in order to get this updated, but can't have street signage at the new address. I also didn't have signage at the old address either - so I don't know why they would require this now.

 

I want it removed as it conflicts with my updated address.

 

Has anyone else had this problem? 

 

Thanks in advance.

1 Expert replyverified_user

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Top Contributor
# 2
Top Contributor

@TechTidy

 

are you "TechTidy" at "84 Brunswick St, Fortitude Valley QLD 4006, Australia"?

And do you refer to the line: 

"Computer support and services in Wilton, New South Wales, New South Wales"

 

If so you should be able to provide a photo showing your storefront or any signage of the business at the mentioned address.

How else would people find you?

Asking this because you obviously specifed your dashboard content as "servicing customers at your business addres" ONLY.

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Old text under Business Heading

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Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut, thanks for replying.

 

Yes that's my address and that is the line I'm referring to.

 

I can't have signage at the address, so I'm unsure as to how I can resolve this with Google. I have checked on - I deliver goods and services to my customers, and also a 50km service area. Do I need to make a change?

 

I also don't understand why Google would require signage now, when I never had signage previously at the old address.

 

Can you think of any other way to remove the text?

 

Thank you.

Marked as Best Answer.
Solution
Accepted by topic author TechTidy
February

Old text under Business Heading

Top Contributor
# 4
Top Contributor

@TechTidy

 

in case you don't serve your customers at your business address (and thereefore not facing them "in person" at your business address) you need to create a servide area buiness with hidden address.

This HC article tells the H.T.D.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile