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Old Review?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business has an old review dating back to 2011.  In 2015 the business was bought by new ownership and put in place new management.  

How can I get this old (1 star) review removed?  Is it possible?

 

Thank you

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Old Review?

Top Contributor
# 2
Top Contributor
It depends on the details of the rebrand. Here's the relevant help center document - https://support.google.com/business/answer/3098204?hl=en

Change in name

If you are the new owner or manager of an existing business that has changed its name, reviews may be removed if your business meets specific criteria.

Rebrand: Reviews can be removed from a page if there's been a significant change to a well known, distinct brand name. Hotels or fast food establishment that switch franchise affiliations or car dealers that specialize in a different makes of cars would qualify for review removal.
Name changes related to change in underlying services: For instance, a business that switches from Jade’s Chinese Garden Restaurant to India Palace Restaurant, or Al’s Sporting Goods Store to Performance Bike Repair, would qualify for review removal
Partners or other business affiliations that disassociate: For example, if Perkins and Rogers, Attorneys at Law becomes Perkins, Attorney at Law because Rogers has left the practice to form his own, all reviews would be detached. Note that all reviews would be removed, not just the ones that refer to a particular practitioner
Name changes that don't reflect core changes to the business's services aren't eligible for review removal. For example, if Dasha’s Dry Cleaner becomes Dasha’s Super Dry Cleaner, or JFK Limo Service becomes Super JFK Limo, reviews will remain in place.
Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: Old Review?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Colan,
How do I remove old reviews of my business? Business model changed ( name and the location same ) therefore there are more satisfied customers however the older negative reviews are impacting our overall start rating.
Thanks