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Old Business name appearing on Knowledge Graph

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I´m working with a client to update their Business info on the Knowledge Graph and I´m having some difficulties.

 

The hotel had previously a different name but after a rebranding the official name has changed as the hotel is not part of the old group anymre. We updated the Google Business page with new name but still on Knowledge Graph the old version appears and when I try to suggest an edit the correct name is populated.

 

Anyone knows how we can show on the knowledge graph the correct business name? Hotel Berlaymont_Knowledge Graph issues.jpg

 

Thanks,

 

Veronika

1 Expert replyverified_user

Old Business name appearing on Knowledge Graph

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Veronika- Do you have Google My Business access to this listing?  It would be a lot easier to change it in there instead via suggest an edit in Google Local Knowledge Panel.

Old Business name appearing on Knowledge Graph

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Nate,

 

yes I have access to the Google My Business listing and the name was already updated on the listing so I don´t know why the old name still appears...

 

Thanks,

 

veronika

Re: Old Business name appearing on Knowledge Graph

Top Contributor
# 4
Top Contributor

Hi @Kyaw Thura M your post is off topic and will archived by an moderator now.

Hi @Veronika J

I like to tell you the name change as you did is violating Googles Guidelines as the Hotels name doesn't contain the terms "Bruessels" & "EU"

 

Please change the name so it remains as visible for the publich and on your website as "Hotel Berlaymont":

Screenshot 2017-06-29 at 17.50.40.png

 

As soon you did so and have informed me here I will escalate the discrepancy between the listing in your dashboard (and also on GMaps) and your knowledge panel (as showing the old name for unknown reason).

I will escalate it my way as TC of this forum.

 

btw @Nate S: thanks for oyur help and supporgt so far.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Old Business name appearing on Knowledge Graph

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Helmut,

 

Thanks a lot for your answer.

 

I have now updated the name to "Hotel Berlaymont" on the Business listing.

 

I look forward to the update of the name on the Knowledge Graph.

 

TThank you,

 

Veronika

Old Business name appearing on Knowledge Graph

Top Contributor
# 6
Top Contributor

Hi @Veronika J

 

I figured meanwhile out two bad things for the listing (beside all stuff of the knowledge graph but with GMaps

1# the listing get shown in GMaps still with  two names:

here here in the English Userinterface 

"Hotel Berlaymont

Hotel Berlaymont Brussels EU"

(this is strange enough considering you mentioned having changed the name to just "Hotel Berlaymont")

Even more strange is

2# where it is shown in the French Userinterface of GMapse with two other names

 

"Hotel Berlaymont Brussels EU

Silken Berlaymont"

Can you please provide me what you see and have specified in your changed dashboard for th hotel listing and can you please  provide me the link in your dashboard (in its Edit modus)

Top right under the headline "published on"

there should be two links:

"GoogleSearch" 

and 

"GoogleMaps"

 

Can you click on both links and post here each time the resulting URLs please?

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Old Business name appearing on Knowledge Graph

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Helmut,

Sorry for my late reply and thank you for your help with this issue.

In the My Business page the name is Shown as "Hotel Berlaymont" since I changed it as you mentioned that it´s not good to add Brussels EU. You can see 3 screenshots from My Business with the name, however on knowledge graph still Silken appears.

 

Screenshots


Also here are the links you requested:

https://www.google.com/search?ludocid=11349786666298741983&hl=en&q=Hotel%20Berlaymont%20Boulevard%20...

https://www.google.com/maps?cid=11349786666298741983&hl=en&_ga=2.79085908.152670581.1499858557-90400...

True that on Maps link I see that it is showing as

Hotel Berlaymont
Hotel Berlaymont Brussels EU

but don´t know why as I have updated already the name in My Business.

Thanks again for your help.

Veronika