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Obvious purchase of fake reviews with comments that are compliant.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Fake Reviews of a business - 
Hi all. I am looking at a business that I want to help from closure due to negative fake reviews. There's several reasons these appear fake:
1. All the accounts are in the USA, the business is in Australia.
2. This has been ongoing for over a year and there has been some difficulties between the business and competitor.
3. The accounts don't have any other content or reviews on them, only the negative review.
4. I've never seen so many reviews for such a small business and in such a short period of time.
5. The names of the accounts all have some sort of similarity a long the line.
6. The style of writing for each review is similar in its flow and spelling/grammar.
Unfortunately, the reviews are very descriptive which is odd so I can only imagine that they are written by an actual person who has a personal vendetta.
How do you block this? This is destroying a whole business' livelihood and risking their closure. All they want to do is help sick animals and their owners.

Some examples of sites to support that you can buy fake Google reviews -
https://www.votesfactory.com/google-plus/reviews/
http://buygooglereviews.com/
http://www.localvisibilitysystem.com/products/google-review-handout/
https://reviewshepherd.com/articles/get-google-reviews/
https://www.youtube.com/watch?v=IGXlZzT4u1U

1 Expert replyverified_user

Re: Obvious purchase of fake reviews with comments that are compliant.

Community Manager
# 2
Community Manager

Hi @Fiona H,

 

Thanks for alerting us to this issue. Can you send me the URL for the Google My Business page which has the fake reviews so I can investigate further?

 

Thanks,

Liz

GMB Community Manager 

Re: Obvious purchase of fake reviews with comments that are compliant.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Liz,

Thanks heaps for your response.

It's very evident that they're fake reviews due to the volume being so huge and the names of the accounts having similarities along with them having no other reviews and the location of them being in the USA.

Here's the page URL - https://plus.google.com/104052437979815348938/about
Animal Care Vet Clinic in Blacktown, NSW

My worry is, the description of each review is rather in-depth but they're clearly fake.

The staff and owners of this business are worried that they will have to close, losing jobs and livelihood.

Thanks heaps again Liz.

Fiona

Re: Obvious purchase of fake reviews with comments that are compliant.

Community Manager
# 4
Community Manager
Thanks for sending that through, Fiona. I went ahead and brought this to our review spam team to see if they could investigate for us. Unfortunately, I won't be able to share the results with you.

Please know that our team takes spam very seriously, and will conduct a thorough investigation and take appropriate action.

Best,
Liz

Re: Obvious purchase of fake reviews with comments that are compliant.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you heaps Liz.

If the spam team does indeed find these to be fake reviews even though they meet Google standards so it's not likely, will they be removed?

Thank you again Liz, much appreciated.

Fiona
Marked as Best Answer.
Solution
Accepted by topic author Fiona H
April 2016

Re: Obvious purchase of fake reviews with comments that are compliant.

Community Manager
# 6
Community Manager
Hi Fiona,

Yes, you've got it--if they do find them to be in violation of our policies, then the most likely action will be removal.

Liz

Re: Obvious purchase of fake reviews with comments that are compliant.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks Liz.

Have a great day!

Fi

Re: Obvious purchase of fake reviews with comments that are compliant.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Liz,

I have come across another one that the reviews look very genuine but the language used and they way they are written are clearly not the children that are staying at the camp which is the business. In this particular situation, for the children's protection, it would be best that it is not possible for reviews to be left about the business. It's called The Great Aussie Bush Camp - https://www.google.com.au/#q=the+great+aussie+bush+camp&lrd=0x6b747ff91f15b8dd:0x7bf6382a882be63a,1,...

Would you pretty please send this on to the fraud team to see if they can establish further whether they're genuine reviews?

Re: Obvious purchase of fake reviews with comments that are compliant.

Community Manager
# 9
Community Manager
Hi Fiona,

Thanks for sending this through. Please feel free to flag the review as inappropriate by hovering your mouse over the review, and clicking the flag icon that appears under the reviewer's name. I was unable to identify the specific review you were mentioning above.

Let me know if you have any questions!

Best,
Liz

Re: Obvious purchase of fake reviews with comments that are compliant.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thanks Liz.

I have reported all the dodgy looking ones :) For 12-13 year old students, many of them use language that a child of that age wouldn't use and should not have Google accounts anyway at that age as per the regulations. A lot of the accounts are also located as being in the USA where as this business is in Australia servicing schools going on camp.

Thanks heaps!!!

Fiona.