My Business
1.9K members online now
1.9K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Not all images showing in Photo Editor - And I need to delete some

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am trying to delete some older images that are associated with my listing, because they are from 2010 and 2011 are and out-of-date/no longer relevant to the business.

 

However, these are not showing in Photo Editor, so am unable to delete them. They are, however, showing when you do a search for the business name in Google and come across the listing on the right hand side.

 

I have reported them as an issue, but I'm unable to give a specific reason, so far nothing.

 

Please help!

 

Thanks,

Jennifer

Thanks,

Jen

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Not all images showing in Photo Editor - And I need to delete some

Top Contributor
# 11
Top Contributor
Ok, you can contact Google support via https://support.google.com/business/contactflow. Depending on the time of day and your location, you may be able to request a callback or chat, otherwise you'll need to email them.

Check out this thread to see if you can find any additional tips - https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-do-I-remove-photos-from-my-...
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

View solution in original post

Re: Not all images showing in Photo Editor - And I need to delete some

Top Contributor
# 2
Top Contributor
Jennifer, how have you tried to delete the photo? Did you use the trash can icon?
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Not all images showing in Photo Editor - And I need to delete some

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Colan,

Thanks for your response!

The photos aren't even showing within the dashboard for me to delete. They are showing in the search results, however.

Thanks,
Jen

Re: Not all images showing in Photo Editor - And I need to delete some

Top Contributor
# 4
Top Contributor
Jen, can you share a screenshot of what you are seeing?
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Not all images showing in Photo Editor - And I need to delete some

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Capture.JPGView of photos within Google search resultsCapture2.JPGDashboard - the images are not showing

Re: Not all images showing in Photo Editor - And I need to delete some

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Colan,

Please see the 2 images above.

One shows the photos within the Google search result. However, they cannot be viewed to delete within the dashboard.

Help!

Many Thanks,
Jen

Re: Not all images showing in Photo Editor - And I need to delete some

Top Contributor
# 7
Top Contributor

Try reporting it:

 

 sturgess.png

 

https://www.google.com/cbk?cb_client=maps_sv.tactile&output=report&o=-cExYqGSMruM&photoid=T-hbmF2OUU...

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Not all images showing in Photo Editor - And I need to delete some

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Colan,

I have tried reporting it this way and unfortunately it has been unsuccessful so far.

Any other thoughts?

Many Thanks,
Jen

Re: Not all images showing in Photo Editor - And I need to delete some

Top Contributor
# 9
Top Contributor
According to the screenshot, the photo was added by a Nichola M G+ account. Can you access it and delete it with that account?
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Not all images showing in Photo Editor - And I need to delete some

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi Colan,

It is this very account that I am messaging you from that the photos were added from.

Thanks,
Jen