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Not able to manage location after wheel chair accessibility attribution update.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

After accepting the suggested wheel chair accessibility attribution update for a few of our locations, I was unable to manage the location and post anything on G+ or view insights of any sort. I am not quite sure what is going on. This has been the case the whole week and I have not been able to access 7 of my accounts.

 

I have attached a snapshot of what is currently showing on my dashboard

.GMB_Issue.PNG

It says I have 1 update but I don't. I accepted the update on Monday.

 

Can anyone please help me with this issue?

 

Thank you,

 

Jazmin 

1 Expert replyverified_user

Not able to manage location after wheel chair accessibility attribution update.

Top Contributor
# 2
Top Contributor

@Jasmine_

can you please click the blue one and provide a screen grab what kind of update GMB believes to show you?

 

(to explain this)

 

I hade th same for couple of listings and after clicking the bleu highligted stuff and accepting (or editing) all pending items I got it resolved.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Not able to manage location after wheel chair accessibility attribution update.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

After I click the update link it takes me to this :

 Oakland_GMB.PNG

 

I am able to click on the G+ but it shows it to me as a page visitor and I am unable to post any content.

 

Thank you!

Not able to manage location after wheel chair accessibility attribution update.

Top Contributor
# 4
Top Contributor

would yo be able to edit any stuff like removing "Oakland" from the name or  a second space into the name?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Not able to manage location after wheel chair accessibility attribution update.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am able to select the edit pen on the name and make an edit to the name. I just added a second space to the name and applied it but it did not say it was updated or anything of that sort.

 

 

Not able to manage location after wheel chair accessibility attribution update.

Top Contributor
# 6
Top Contributor

strange.

Recommend talking to a specialist (from next Monday on)

 

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile