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No More Contact Us?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Helllo, 

Ive just logged into my account to see that there is no longer a contact us under the support tab. It just states "Need More Help?" and that does not let me fill out a form to contact and a "Send Feedback". Have they cut off phone support for us who need it?

2 Expert replyverified_user

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Byron G
January

Re: No More Contact Us?

[ Edited ]
Top Contributor
# 5
Top Contributor

They seem to have burried it one level deeper yet. You need to 
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us

5- But now you have to dig into the specific problem

6- Read the help page and then
7- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

 

At the end of that path, once you dig deep enough, you MIGHT see something like a contact request at the bottom of the help page:

 

 

 

Screenshot 2017-01-26 15.58.33.png

 

View solution in original post


All Replies

Re: No More Contact Us?

Top Contributor
# 2
Top Contributor

Hi @Byron G

 

No idea, we have not been told of anything. Will try and find out

 


Tim Capper Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

No More Contact Us?

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hello Tim,

In case you need a reference here is a photo of what I am seeing. http://imgur.com/a/Go3I3

Re: No More Contact Us?

Top Contributor
# 4
Top Contributor

Thanks @Byron G

 

I already grabbed one from my accounts :)

 


Tim Capper Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

Marked as Best Answer.
Solution
Accepted by topic author Byron G
January

Re: No More Contact Us?

[ Edited ]
Top Contributor
# 5
Top Contributor

They seem to have burried it one level deeper yet. You need to 
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us

5- But now you have to dig into the specific problem

6- Read the help page and then
7- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

 

At the end of that path, once you dig deep enough, you MIGHT see something like a contact request at the bottom of the help page:

 

 

 

Screenshot 2017-01-26 15.58.33.png

 

No More Contact Us?

N/A
# 6
N/A

Why is this issue marked as solved? As Mike said, you MIGHT see something like a contact request. Well, I am not seeing anything. How am I supposed to contact Google now?

No More Contact Us?

Top Contributor
# 7
Top Contributor

Which topic did you select? Try a different one until you see a means of contact. 

Experts in the Topic
Mike Blumenthal
Tim Capper