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New and Verified: Your listing has been suspended due to quality issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi. We just recently decided to list our business on Google. We filled out our information, waited for the mailed confirmation code, received the confirmation code via snail mail, entered said code, and immediately after entering the code, we were "suspended due to quality issues."

 

We received an email stating that "The address used in your Google+ page doesn’t match the address of your business and is incomplete. You must list your business at its correct location."
If this were the case, we would never have received the confirmation code via mail. Yet, we obviously did receive this code.

 

Our details:

YTZ Management
530 RIchmond St West, Rear
4th Floor Toronto, ON
M5V 1Y4
1-844-598-3030
Google+ https://plus.google.com/b/107352646861609764398/107352646861609764398

 

Please advise.

1 Expert replyverified_user

Re: New and Verified: Your listing has been suspended due to quality issues

Top Contributor
# 2
Top Contributor

Hi @Adam S

 

Yes the postie delivered it, but Google does not understand the address.

 

530 RIchmond St West  Rear 4th Floor  Toronto  ON M5V 1Y4   Google Maps.png

 

I think its "Rear" in the address that is not recognised.

 

When I remove rear and just have 4th floor, it finds the location.

 

Suggest removing "Rear" from address line 2 and just have 4th floor

 

Then hit appeal link in suspended bar.



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

New and Verified: Your listing has been suspended due to quality issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your quick reply.

 

Rear is part of the address. 530 Richmond Street West and 530 Richmond Street West Rear are two completely different addresses. We cannot remove "Rear" from our address.

 

Because our building is in between 2 streets, our official address includes "Rear" and, once again I have to make clear that, 530 Richmond Street West is not our address. It is somebody else's.

 

530 Richmond Street West REAR is our address and has been for many years. We receive mail regularly and this is in no way an unofficial address. It is real, it is verified, and it is ours.

 

What can we do to make this a reality on Google Maps and on Google Business?

 

Thanks again for your quick reply.

 

Re: New and Verified: Your listing has been suspended due to quality issues

Top Contributor
# 4
Top Contributor

Hi @Adam S

 

Okay in that case, I would recommend filing an appeal.

 

https://support.google.com/business/troubleshooter/2690129?p=reinstatement_request&rd=1

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

New and Verified: Your listing has been suspended due to quality issues

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We've done that. That's when we received the email about the address not matching. Do we file another appeal and describe the "Rear" situation in more detail?

 

Re: New and Verified: Your listing has been suspended due to quality issues

Top Contributor
# 6
Top Contributor

Hey @Adam S

 

Yes please try again and details the address situation.

 

Let me know response and I  and get someone else to look at this.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

New and Verified: Your listing has been suspended due to quality issues

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

New updated info on license to be submitted upon llcense renewal in 2 weeks .