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New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Everyone!

This is a question in general and would apply across many clients that we deal with and not one in particular as they all have the same issue currently.

 

If your like me and you consult with your client's to get reviews on Google+, you will notice that Google has done away with reviews on a Google+ business page: http://prntscr.com/cevnho

 

Reviews are still showing in the Google Local Three Pack ( http://prntscr.com/cevo43) and users have the ability to write reviews by either searching for the company name: http://prntscr.com/cevonh or by viewing the company in Google Maps: http://prntscr.com/cevovf

 

I have read, the assumption is that since their social network (Google+) has not taken off as they would have liked it to, they may be retiring it soon and trying to separate reviews now on other platforms.

 

I was wondering if someone from Google or the community can give more clarity on why the review tab or reviews in General are not showing up anymore on Google+ business pages and how or where should we be directing clients to write reviews that will make it easier for people to do so.


Thanks! Thomas

1 Expert replyverified_user

Re: New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Top Contributor
# 2
Top Contributor
Thomas,

The assumption has been that regular consumers don't look on G+ for business information. They look on Google search and Google Maps. That's why the reviews still show there. I would suggest directing users to Google Maps if you want them to leave a review or read your current reviews.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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Re: New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Joy,

Thanks for the response. I guess it depends on the industry as each can be different and wish there were some numbers backing up the assumption. Problem with that is Google search and Google Maps do not get it right 100% of the time so I can see how this can cause issues in the future rather then help if they show the end user a listing that may be associated with a different location. But it still does not clarify as to why Google removed reviews from Google+ business pages, I am hoping we can get an official response from a Google rep.

Re: New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Top Contributor
# 4
Top Contributor
Thomas,

Google has made several statements confirming the divorce of Google My Business and Google Plus. They removed all these features back in 2015 and announced the future of G+ was all about communities and collections: https://googleblog.blogspot.com/2015/11/introducing-new-google.html

I don't really understand how you think Google Plus somehow made things more accurate than what is displayed on Google Maps. Even when they were connected, the information you saw on G+ was literally pulled directly from Maps.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have an ex-customer harassing my by posting multiple reviews with a rating of 1 on my local business page. There is no way to block and report false reviews. How do I remedy this situation?

Re: New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hello Joy,

Thanks for the response, but again that change you are referring is almost a year old and has nothing to do what I am referring to in my initial question as there has been more changes to Google+ since then in terms of the layout and how/what information is being presented to the user, etc. For example, this must be at least the 5th time they have changed cover photo sizes in the past 5 years or so for Google+ business pages and the question I am trying to get answer to is what happened to the other tabs that used to be on a Google+ business page more importantly the Review tab if anything.

Initially it would take Google weeks if not longer to update information on Google maps when you updated your Google+ business page years ago, now it seems to be more of an instant update to maps (after any reviews by the Google team are needed of course) if you update your Category for example, so yes this would show they are still connected so I am unsure how you think they are not connected anymore. I believe you have your answer backwards as well, Google Maps does not automatically update Google+:

"Even when they were connected, the information you saw on G+ was literally pulled directly from Maps."

Google Maps gives you the user an option to suggest an edit (http://prntscr.com/cknxo5) but any change you make in your Google+ will update your Google maps from what I have seen over the number of years I have been doing this. The only time I have seen a Google+ listing get updated from Google maps was someone did put in an edit and the edit was reviewed and approved by Google in which I had to go in and change it again because that edit was incorrect for the client. When that did happen there would be a message on the Google+ dashboard notifying me that Google has updated the listing.

 

Here is more proof that it is the other way around: http://prntscr.com/cko18o

 

In the back end of your Google+ business page it shows where your edits/information is being published and you can see from the list one of those is Google Maps.

Here is an example, when I updated the category for one of our clients on Google+ it updated their maps listing:
New back end dashboard of Google+ http://prntscr.com/cknq1a
Update on Google/Google Maps: http://prntscr.com/cknq9d , http://prntscr.com/cknqj8

Photos which are being pulled from Google+:
Google/Google Maps: http://prntscr.com/cknraz , http://prntscr.com/cknrmx
Photos being pulled from Google+: http://prntscr.com/cknskj

I actually do not appreciate the rude response especially from someone who is supposed to be an "expert". I am just trying to get an accurate answer about my original question and not sure how this turned into a discussion about Google Maps. Google Maps is NOT accurate all of the time. There are so many times when I need to update map maker for many of my clients even though their business page is verified; the marker is off by a couple of blocks sometimes more.

If anyone has an accurate answer to my original question which was what happened to the tabs on the new Google+ business page interface for business particularly the Review tab please let me know.

New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Top Contributor
# 7
Top Contributor

What did I say that was rude?  I am sorry if it came off that way, it was unintended. The tabs you are referring to (reviews, videos etc) were all removed in 2015.  Mike Blumenthal covered the changes here: http://blumenthals.com/blog/2015/11/18/the-new-google-plus-all-about-collections-not-about-business/

 

I am not anticipating they will return.

@Robyn C you need to start your own thread and list the details of your business so someone can help.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Top Contributor
# 8
Top Contributor

Here are a couple more articles from 2015 referencing the changes you're referring to (missing tabs):

 

https://www.searchenginejournal.com/google-kills-off-google-local-still-committed-local-search/14604...

https://www.rankfirstlocal.com/blog/how-to-get-google-reviews-after-google-plus-update/

 

If you're just seeing these now for the first time, it's likely your account was somehow defaulted to show you the old version of G+ and Google is going to most likely remove that option eventually and force us all to use the new version of G+.  For now there is a workaround to see the old version, just add /map to the end of the URL (ex: https://plus.google.com/102151255084336906829/map)

 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Great thanks for the info. Yes, for many of our clients we are just seeing this change for the first time over the past couple of months. Doesn't seem like it fully rolled out as of yet cause we still have some clients with the old interface but we do get a message to upgrade to the new one so yes I agree that Google will eventually force everyone over to the new interface. 

Thanks,

Thomas

 

Re: New Google+ Interface and Reviews (review tab) no Longer Available for Google+ Business Pages

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
http://meadvillekoa.com/

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I figured it our on my own! Thanks though! Google is a PITA!

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