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New GMB Posts: Question with picture size

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# 1
Visitor ✭ ✭ ✭

I am super excited about this new feature on GMB.

 

I do G+ marketing for clients, and we are now utilizing this new feature. We have encountered an issue. When placing an image for a post below the search information. In the format it requires you to have at least 344 x 344 image, but when it displays, it is only displaying 250 x 130. How do I make it display the whole image, and if not able to, how do I make it only display what I want it to show?

 

Or is this not possible yet because this is such a new feature?

 

Thank you for your assistance. 

1 Expert replyverified_user

Re: New GMB Posts: Question with picture size

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @Deborah R

 

Thanks for reporting this issue.

I tried it with a post of my Sailing club and as a photo I used a squared photo as  you mentiond of exact  344 x 344 pixels.

 

square-format.08 - Edited (1).jpg

 

But the post shows the same photo not squared anymore -   the same post will show up as below - and lppks pretty bad cropped now:

 

screenshot-www.google.de 2017-06-23 21-11-47.png

I think it's worth to escalate this effect to Google and will do this now

 

(for my own reference only: the new GMB posting option is cropping squared photo)

 

Thanks again

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

New GMB Posts: Question with picture size

Visitor ✭ ✭ ✭
# 3
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Having the same issue. The picture is responsive to the screen resolution and crops really badly.

New GMB Posts: Question with picture size

Top Contributor
# 4
Top Contributor

Hi all (@Deborah R & @Diy G )

 

I got a word back from Google - thay are aware the issue and "on it"

 

Despite of not having any ETA I personally expect some improvement made by them in future 

Now the only option to get the pic of a post uncropped is clicking (means opening) the shown post.

Note:

waht we get in the knowledge panel is kind of "preview" of the post only.

Opening it gives us the original quality of the photo.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: New GMB Posts: Question with picture size

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have found with the help of my husband, William Rock that if you use Fire
Shot Capture, the image does not lose its shape. Maybe this information
will be helpful for other people.

But they must use Chrome, since it is only available within that
platform... that I know of...

Deborah

New GMB Posts: Question with picture size

Follower ✭ ✭ ✭
# 6
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Hi @Deborah R @Helmut Geissler

 

The magic size in my experience with clients is 700 x 700. Try that and let me know how it goes.

 

_________________________________________________________________________
Eric Lesperance Chief Strategy Officer | MyBusinessListing.com Findworkspaces.com

New GMB Posts: Question with picture size

Visitor ✭ ✭ ✭
# 7
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Looking for an answer for the same problem.

New GMB Posts: Question with picture size

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Deborah, hi all,

I am still having the same issue than the one you described in OP on june 2017. 2 months later, it seems to me that no fix has been issued...

 

Maybe one day...

 

Best regards.

Clément

 

Note : I have tried the bypass described by Eric Lesperance but no luck for me : the picture is still being cropped when uploading from desktop. Then on iPhone screen, it appears vertically stretched...

New GMB Posts: Question with picture size

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

This worked for me also

New GMB Posts: Question with picture size

N/A
# 10
N/A

I use images 400x300px with a safe area of 336x220px situated at x169 y113. 

 

It's not perfect, but more often than not it gives a good looking thumbnail. Google mrflag to see.