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Need Business Listing Help PLEASE!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business listing is suspended and I do not understand why. My business information:

 

Lock Wizard

7776 Arbor Way

Parma, OH 44134

(440) 521-0334

Google+ URL:

https://plus.google.com/b/105311307654758962007/105311307654758962007/posts?gmbpt=true&pageId=105311...

 

I am a Mobile Locksmith service (listed my business as "Service Area", no face to face). My State of Ohio registered business listing is 3917667 with The Ohio Secretary of State. I have applied for reinstatement but was denied. Can someone, anyone please help me out? This happened when I submitted my verification code that I received in the mail on 10/21/16.

 

Thanks

Jeff Kiral

Owner

Lock Wizard

1 Expert replyverified_user

Need Business Listing Help PLEASE!

Top Contributor
# 2
Top Contributor

few questions @Jeff K"

1# have you alreaday filed an appeal and if so when (mm/dd/yyyy)?

2# supposed oyu did: you should have gotten a mail with the deny - withe this mail usually comes a numeric case ID - please provide it

3# is the address "7776 Arbor Way Parma, OH 44134" the same as on your license?

4# can you provide a scan or screenshot of the license or a public working Link?

'

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Need Business Listing Help PLEASE!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Helmut,

 

1. Appeal filed 10/21/16, denied 10/22/16

2. Case ID#: 9-1701000014152

3. 7776 Arbor Way Parma, OH 44134 is the address on my State business filing

4. Please see link below. I can email you the actual document if necessary, but I don't know how to attach it here.

https://www5.sos.state.oh.us:8443/ords/f?p=100:7:0::NO:7:P7_CHARTER_NUM:3917667

 

Appreciate your help!

 

Jeff

Need Business Listing Help PLEASE!

Top Contributor
# 4
Top Contributor

@Jeff K

 

Have escalated it now to Google (row 28 in our sheet)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Need Business Listing Help PLEASE!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you Helmut!

Need Business Listing Help PLEASE!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Since your last post, I have heard nothing from Google, and my page is still suspended. Is there any way to get some kind of update?

Need Business Listing Help PLEASE!

Top Contributor
# 7
Top Contributor

Yes @Jeff K - the matter is still "in progress" - be patient please 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Need Business Listing Help PLEASE!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Helmut Geissler I am really not understanding what is happening in regards to my business listing. I just received an email from "Local Support" containing the following message:

 

"Hello There,         

Thanks for letting us know about getting your "Lock Wizard" business information up on Google Maps. We've looked at your account and it looks like your business is not eligible for display on Google Maps per our quality guidelines. 

Check out our quality guidelines at this link to see what types of businesses we're looking for on Google Maps.

While I understand that this can be frustrating, we want to make sure that your business identity is accurately represented on Google, which ultimately helps improve how real users and potential customers interact with your business in the online world.

If you have any questions about this information, feel free to respond to this email - I'm happy to help clarify!  Thank you for your understanding and have a great day!"

 

What exactly am I doing wrong, or not doing right? What can I do to correct this situation?

 

Thank you for your time and your help is greatly appreciated!

 

Jeff K

Re: Need Business Listing Help PLEASE!

Top Contributor
# 9
Top Contributor

@Jeff K

 

I made an additional escalation:

 

for my own reference only: bumping a previous made escalation (row 28)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Need Business Listing Help PLEASE!

[ Edited ]
Top Contributor
# 10
Top Contributor

@Jeff K

 

Just got the message the listings was reinstated. its indeed on my German end!

Can you please doublecheck it being live again for you under the old plus URL

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile