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Nationwide Transporters Group

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are currently being harassed by a customer whom had a shipment with us.  We currently have two identical reviews - one from the ex customer and one from a family member who has never dealt with us.  The review was just copied and pasted word for word.  The customer has tried to extort us and request money to remove the review, we have documentation that everything said in the review is a lie.  How do we go about disputing this and will google remove the review or will we have to take legal action against this person in order to have these reviews removed (or at least one of the two identical reviews left by the same person on two accounts, one account which belongs to a deceased person and would make it impossible for them to leave a review).

Nationwide Transporters Group

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Report the duplicate review to Google as a dead person leaving a review will violate their terms. And put a link to the review from the customer. If the documentation has an official status include an image if you can. You would be lucky to have Google take both down.

Its probably up to you to dispute the original review.