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My second business isn't appearing in the Google My Business mobile app

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# 1
Visitor ✭ ✭ ✭

I recently added a second business to my Google account and it has been verified with a location, appearing on Google Maps and in search results. I can access and edit the business in the browser, but for some reason when I open the Google My Business app on my Android phone, and log in with the same account, only the first business I listed appears?

 

How can I access the second business in the app?

 

Thanks!

3 Expert replyverified_user

My second business isn't appearing in the Google My Business mobile app

Top Contributor
# 2
Top Contributor

provide for  both locations the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My second business isn't appearing in the Google My Business mobile app

Top Contributor
# 3
Top Contributor

Hi @Bash L

 

The app is a little more tricky.

 

Main page, generally opens in the last account you were using.

 

Use the top left menu drop down

 

Screenshot_2016-10-12-15-44-04.png

 

 

Then use the small arrow down to expand the list of connected accounts

 

Screenshot_2016-10-12-15-43-12.png

 

Then you should see the second business page in the list.

 

Screenshot_2016-10-12-15-44-28.png

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: My second business isn't appearing in the Google My Business mobile app

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

 

Thanks for the response. I have tried this and I still don't see me second business.

I am starting to realise the problem, though I can't think of the solution. It appears I have two "business accounts", registered to the same email address? Hence why I only see one business when I log in with my email address, which appears to be tied to just one of the business accounts. I'm not sure how this happened. If you could help me fix this I would much appreciate it! 

 

Also, please see both my businesses are listed as verified in the manage location page, but as unverified on the overview of business accounts page.

 

Thanks

 

Screen Shot 2016-10-13 at 08.35.28.pngVerified?Verified?Verified?Verified?

Re: My second business isn't appearing in the Google My Business mobile app

Top Contributor
# 5
Top Contributor

Hi @Bash L

 

Having both businesses in the same account is the correct way.

 

If you cannot see both in the app following my above instructions, then remove app and add again.

 

But I am wondering why your dashboard looks like that?

 

This is my dashboard

 

Google My Business Dashboard.png



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: My second business isn't appearing in the Google My Business mobile app

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I have tried removing the app and reinstalling, but nothing changed. Your dashboard is what I would expect to see as well... Do you know how I can solve this? I don't think it is actually effecting the content on google, just an inconvenience for me really only being able to access the second business on my computer.

Please let me know if you have a solution to the problem... hopefully there's a quick and easy fix that Google can help me with!

Thanks again.

Re: My second business isn't appearing in the Google My Business mobile app

Top Contributor
# 7
Top Contributor

Hi @Bash L

 

Sorry, I am out of ideas.

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: My second business isn't appearing in the Google My Business mobile app

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks anyway! Where can I contact Google directly about this?

Re: My second business isn't appearing in the Google My Business mobile app

Top Contributor
# 9
Top Contributor

To have a call with Google about this.
They are available during normal business hours on weekdays. 

Ben Fisher, Google My Business Top Contributor
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Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Re: My second business isn't appearing in the Google My Business mobile app

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# 10
Visitor ✭ ✭ ✭

I'm trying to delete one of the account now, but it seems I can't do that either. I want to delete the account tied my email address. It was managing a business account registered to another email address, so I removed the my user from that account and now all I see is an empty business account with no locations, and unable to delete?Screen Shot 2016-10-21 at 09.37.02.pngScreen Shot 2016-10-21 at 09.39.57.png