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My licensed locksmith business has been suspended from Google

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi. We are a licensed locksmith company serving Delaware and Pennsylvania, called "Around the Clock Locksmith". We have been in business for years and have 88 reviews on Google. I logged in to my business page to make a quick edit (making my address visible since we have started to serve customers there who need locksets and keys made) and received a notice saying that the listing has been suspended for "quality issues". 

 

I beg you to PLEASE PLEASE PLEASE fix this, our company will be dead in the water without our Google listing :(

 

Our website: http://locksmithwilmingtonde.com/

G+: https://plus.google.com/+Locksmithwilmingtonde/

Yelp: yelp.com/biz/around-the-clock-locksmith-wilmington

Facebook: https://www.facebook.com/atclocksmith

Twitter: https://twitter.com/ATC_Locksmith

 

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2 Expert replyverified_user

Re: My licensed locksmith business has been suspended from Google

Top Contributor
# 2
Top Contributor
the only advise I can give you is to file an appeal
The best thing to do would be to file an appeal to our team to request that your listing be reinstated. This will connect you directly with the team who can lift your suspension. file an appeal: https://support.google.com/business/troubleshooter/2690129?p=reinstatement_request&rd=1
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My licensed locksmith business has been suspended from Google

Top Contributor
# 3
Top Contributor

Hi @Tee W

 

I certainly think the problem is your address. It looks to be residential >> but your hours are 24hrs

 

PS: I can't find you business name in Delaware sec of state either.

 

 



Tim Capper, Google My Business Top Contributor
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Re: My licensed locksmith business has been suspended from Google

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for getting back to me @Tim Capper@. The business has always been registered/insured through the New Castle County, Delaware prothonotary's office. We have also recently registered as an LLC with the state of Delaware and have a registered agent finalizing the paperwork on that (attached screenshot- I will need to get access to a scanner if you need to see the prothonotary filing).

 

We do mobile locksmithing 24 hours a day. The address is residential but we do serve customers by appointment if they are just coming to get a key made or to pick up new lock sets (The basement is set up as a locksmith shop).

 

Is Google requiring a separate secretary of state filing to be listed? As far as we were told by accountant & prothonotary, the county filing & state registration was all that was required in Delaware to be a legit business.

 

Can we get the listing back up if we do not include the address? 

 

I will do whatever you want me to in order to get my listing un-suspended.

 

Thank you also @Helmut Geissler we have indeed appealed the suspension & are waiting to hear back!

 

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Re: My licensed locksmith business has been suspended from Google

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
skype me at jogesh284 . i will surely help you in it.