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My customers are not being able to review my business. Error message.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

This is the link to my business page. But customers are getting an error when they are trying to write a review. Can you please advice on what could be the potential problems?

https://goo.gl/aZPgji

 

1. Full business name  - Ankit Singh Photography
2. Current business address - A701, Natasha Golf View, Domlur, Bangalore
3. Current telephone number -9880255388
4. Google Maps URL - https://www.google.co.in/maps/place/Ankit+Singh+Photography/@12.9589932,77.6418846,15z/data=!4m12!1m...
5. Website (if applicable) - www.ankitsingh.in

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author ankit s
July

My customers are not being able to review my business. Error message.

Top Contributor
# 2
Top Contributor

@Ankit S

 

I got no issues using your link to write a review 

But I know from experience the typ of URL you provided here  isn't optimal and doesn'twork in all cases and on all devices.

Have you ever considered  sharing a reviewing link according this HC article?:

https://support.google.com/business/answer/7035772?hl=en

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author ankit s
July

My customers are not being able to review my business. Error message.

Top Contributor
# 2
Top Contributor

@Ankit S

 

I got no issues using your link to write a review 

But I know from experience the typ of URL you provided here  isn't optimal and doesn'twork in all cases and on all devices.

Have you ever considered  sharing a reviewing link according this HC article?:

https://support.google.com/business/answer/7035772?hl=en

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My customers are not being able to review my business. Error message.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you Helmut.

 

I can see that now more customers are being able to send in the review. Even I tried one myself! Thank you so much!!! 

My customers are not being able to review my business. Error message.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Dear Helmut,

 

Can you now also suggest a way to remove the test ratings that you and I have now submitted for the business?

My customers are not being able to review my business. Error message.

Top Contributor
# 5
Top Contributor

Any review can get deleted by the reviewer via GMAPS 

Main menu -> contribution -> Reviews

I decided just my test review

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My customers are not being able to review my business. Error message.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thank you so much Helmut.

Have a good day.