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My company plustech Komputer got suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello I am a business gsuite user and right now got suspended

 

1. Full business name is Plustech Komputer
2. Current business address is Jalan Diponegoro no 136 RTC 2nd floor no A1
3. Current telephone number : 08113937707 old phone number 087860666565
4. Google Maps URL is :  https://www.google.co.id/maps/dir/''/Plustech+Komputer,+Jalan+Diponegoro+no+136,+RTC+2nd+floor+no+A1...
5. Website (if applicable) is https://www.plustech.co.id

 

We opened new store with different location and different website. so I registered new 2 gsuite user and would like to use 087860666565 as the primary phone number.

 

I changed the phone number of plustech komputer to new number 08113937707 then I got suspended.

 

Already contact google Indonesia but got answer like this

 

Terima kasih telah menghubungi Dukungan G Suite. Senang bicara dengan Anda.

"Saya mengerti bahwa Anda mengalami masalah dengan Google My Bisnis yang bukan bagian dari rangkaian inti layanan G Suite yang didefinisikan di https://gsuite.google.com/terms/user_features.html.

Masalah yang Anda alami saat ini berada di luar cakupan penawaran dukungan kami dan kami tidak dapat menawarkan bantuan langsung lebih lanjut untuk saat ini." and asked me to ask in this community

 

may I know what is going on and how to handle this

 

Thanks

 

 

 

 

 

1 Expert replyverified_user

My company plustech Komputer got suspended

Top Contributor
# 2
Top Contributor

Hi @Plustech K

 

Unfortunately I can't understand the response you got from GSuite.

But this are my ideas about possible reasons for the  suspension of your listing:

 

There is already a listing for your business with the same phone number you are trying to change on the suspended listing.

I refer to https://goo.gl/maps/wCh4PBaZ5m72 


Note you can't have two listings of the same business with identical phone numbers.

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile