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My company account got suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

Our business account "Cool Air USA" got suspended today and we not sure why.  tried to call google local and they said they can't help. i can provide any proof that we are a real business located @ 3901 NW 16th st 33311

and google street image can support it as well.

 

this is the 2nd time it happened to us , competition flagging our listing and mange to delete it using black hat tricks we on the other hand can't reply to customer reviews and it really damage our reputation.

 

should i try to resubmit postcard? 

1 Expert replyverified_user

Re: My company account got suspended

Top Contributor
# 2
Top Contributor

Hi @Edan T

 

It may be due to the fact that location already exists in Maps:

https://goo.gl/maps/Y3Qbo7Vot7w

 

My suggestions is to delete the suspended pages in your dashboard >> https://business.google.com/manage/#/list

 

Then once the suspended pages are deleted, then claim and verify the existing maps listing.

https://goo.gl/maps/Y3Qbo7Vot7w

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

My company account got suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

hi tim this was the account i had control over i see in google map maker Oct 28, 2016 the following change:Edit Summary : A change was made by Google

after that my google account lost the control of the above listing you mention all images got deleted and all the reply's to our reviews got deleted as well, no one in google is willing to tell me why and how can i fix it, i did what you said but im afraid this will not resolve the issue and i will also not get all my data back

 

 

Re: My company account got suspended

Top Contributor
# 4
Top Contributor

Hi @Edan T

 

Google will not tell you why for obvious reasons.

 

Like I said, I assume it is because you created a business page when one already existed.

 

Your option is to follow my recommendation of deleting the suspended page in your account and claiming the current Maplisting.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

My company account got suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

thank you tim i did that but "you created a business page when one already existed"  this is not the case as account was mine from day 1 . i had to change address at some point as we moved to a new location but all was done with google support

 

Re: My company account got suspended

Top Contributor
# 6
Top Contributor

Hi @Edan T

 

You need to delete the suspended page out of you account, before you can claim the current listing.

 

Try business support again.

 

Contact Business Support 

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

OR - Go to Dashboard >> Manage Location

Top Right ( Hamburger Menu ) >> Support

Contact Business Support.png

 

Select Support >> Help Menu Pops Up

Scroll Down to Email

 

Contact Business Support Email and Call Back.png

 

Fill in the details >> Request Call Back or Email

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

My company account got suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Phone support is currently closed. Please try again during business hours.

 

i will try tomorrow again, thank you tim