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My Company Google+ Page Disabled due to the owner email address changing!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello 

 

Hopefully someone can help, I manage Northgate Public Services Google+ account here is a link 

https://accounts.google.com/ServiceLogin?passive=1209600&continue=https%3A%2F%2Faccounts.google.com%...

 

We were using this URL https://plus.google.com/u/0/+Northgate-ispublicservices/videos

 

I am the owner, my email address was <edited by a Community Manager as noted below - Email A>

 

But our company email address was changed to <edited by a Community Manager as noted below - Email B> and now we cannot access our account. 

 

Can someone tell me how I can change the owner email address for the account?

 

In the mean time the account has to remain disabled, thanks

Michael 

 
Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy. 
1 Expert replyverified_user

Re: My Company Google+ Page Disabled due to the owner email address changing!

Top Contributor
# 2
Top Contributor
since the URL https://plus.google.com/u/0/+Northgate-ispublicservice or https://plus.google.comme /+Northgate-ispublicservicegives a 404 error I ask you to include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL (a working URL please)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My Company Google+ Page Disabled due to the owner email address changing!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut

Thanks for getting back to us

1) Company Name Northgate Public Services Ltd
2) Level 2 Peoplebuilding 2, Peoplebuilding Estate, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW
3) Tel: +44 (0)1442 768445)
4) We dont currently has a working Google+ URL this is the issue, the two links I have added into the post about is the only two I have

Thanks
Michael

Re: My Company Google+ Page Disabled due to the owner email address changing!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Helmut

Here is a link to out Youtube channel: https://www.youtube.com/channel/UC2qxAKSfnxnQJbq7suv5FXQ/videos

No one can upload new videos now, after our email address were changed to northgateps.com, I did try and update the owner email address but with no luck before the company switched.

Thanks
Michael

Re: My Company Google+ Page Disabled due to the owner email address changing!

Top Contributor
# 5
Top Contributor

Hey @Michael H

 

believing I found the reason of your issue:

Half year ago a guy "timp" created via GMaps or MapMaker a listing for your business and used the same phone numer as mentioned by you:

Its this pending listing "Northgate Public Services"  (this is a MapMaker link)

Since noone approved this listing I think this should be done at first.

Once this is done (a "Regional Lead" of the UK can do this) you can claim this listing for your dahsboard.

 

Please check the listing "Northgate Public Services"   and consider my recommendation.

In case oyu agree let me know. I will  then try to get a  RL of the UK to approve the edit  "Northgate Public Services" of this guy "timp

And for now delete all pages from your dashboard for the address and the phone number +44 1442 768445

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My Company Google+ Page Disabled due to the owner email address changing!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Helmut

I have submitted a request to update the URL from
http://www.northgatepublicservices.co.uk/ to https://www.northgateps.com

I logged in using NPS google account and approved the listing. Can you see if a RL of the UK can approve the edit of the guy "timp" who does not work for the company anymore.

Thanks for you help
MIchael

Re: My Company Google Page Disabled due to the owner email address changing!

Top Contributor
# 7
Top Contributor
unfortunately I can't
Reason: your website edit obviously triggered "This edit requires Google
moderation"

Under this circumstances neither me nor any UK Regional Lead nor anyone
else but Google can approve the edit.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My Company Google Page Disabled due to the owner email address changing!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks Helmut

Given the fact Northgate Public Services now no long has a Google+ page and we are having trouble logging into our YouTube channel, is there anyone from Google I could call or email to raise this?

I keep getting ask when this will be sorted out and I don't know what to tell everyone.

Thanks
Michael

Re: My Company Google Page Disabled due to the owner email address changing!

Top Contributor
# 9
Top Contributor
I can't advise about youtube channel issue - no experience.
I only can give advice to GoogleMyBusiness issues and questions.related to GoogleMyBusiness
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My Company Google Page Disabled due to the owner email address changing!

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi Helmut

Ok thanks

Not sure what I can do next tho, in your past email you stated
"unfortunately I can't
Reason: your website edit obviously triggered "This edit requires Google
moderation" Under this circumstances neither me nor any UK Regional Lead nor anyone
else but Google can approve the edit."

Is there any way I can contact Google to see if they can approve this edit?

Thanks
Michael

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