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My Business Suspended.

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# 1
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Hi, I am not quite sure why my business has been marked as suspended today due to quality issues. Could anyone please help and look into the matter for me.

 

https://business.google.com/b/117763189468620560542/edit/l/11343518600425768789?hl=en

 

I did however change the business category today a few times. Could this be the reason why I have been suspended.

 

Any help would be appreciated.

regards

peter

 

1 Expert replyverified_user

My Business Suspended.

Top Contributor
# 2
Top Contributor

Hey Peter 

 

we can't resolve your Dashboadr URL as we can't sign into your account.

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. GoogleMaps Link or GoogleSearch link

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My Business Suspended.

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# 3
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Hi @Helmut Geissler

 

please find below my business details. Thank you also for taking the time to reply to my post.

 

Manchester Plumbing and Heating

290 Glebelands Rd

Sale

M33 5QT

 

07813 836777

 

https://www.google.co.uk/maps/place/Manchester+Plumbing+and+Heating/@53.432216,-2.3380597,17z/data=!...

 

regards

peter

My Business Suspended.

Top Contributor
# 4
Top Contributor

two remarks @Peter T (for today as It's late in Germany now):

1. there is an unverified  listing showing your bsuiness:

https://goo.gl/maps/Xhbs5eUpgL22

2. the most plumbers run a mobiel business not servicing their customers at the bsuiness address.

YOu address points to a residential area. Have you created your suspended listing as a service area business (unchecking "I also serve my customers at my business location)?

If not this would likely lead to oyur suspension. 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My Business Suspended.

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# 5
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Hi @Helmut Geissler

 

Thanks again for your prompt reply, your comments are most appreciated.

 

The link you sent me goes to Manchester Plumbing and Heating (https://goo.gl/maps/Xhbs5eUpgL22 ) which has been verified quite some time ago.

I have changed my service listing area which should now be correct.

 

I have also changed the service area tonight for another business and this came up suspended too.

Sale Plumber

York House

8 York Avenue

Sale

M33 6HD

 

07535 768663

 

https://www.google.co.uk/maps/place/Sale+Plumber/@53.5058532,-2.3200729,10z/data=!4m8!1m2!2m1!1ssale...

 

 regards

peter

Re: My Business Suspended.

Top Contributor
# 6
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Hey @Peter T

 

your last post makes me confused.

YOu provided on my first request this details of your business:

Manchester Plumbing and Heating

290 Glebelands Rd

Sale

M33 5QT

 

And I told you having found 

htis unverified  listing showing your plumber business:

https://goo.gl/maps/Xhbs5eUpgL22

 

Now you came back (and I understood it as contradicting me)

writing "Manchester Plumbing and Heating (https://goo.gl/maps/Xhbs5eUpgL22 ) which has been verified quite some time ago"

How am I supposed to understand this remark?

Confirming my finding of 

https://goo.gl/maps/Xhbs5eUpgL22 as your bsuiness or contradicting me?

 

Next poitn the "other listing"

 

I start doubting you as a plumber running a business 

Manchester Plumbing and Heating

290 Glebelands Rd

Sale

 

are  also running an other business 

Sale Plumber

York House

8 York Avenue

Sale

M33 6HD

 

I like to keep this thread on one business you started with:

Yours at 

290 Glebelands Rd

Sale

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My Business Suspended.

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# 7
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Hi @Helmut Geissler, Thank you for your reply earlier today.

 

I am unable to verify the business in my business as I get the following message " Google has suspended your page due to quality issues"

 

I don't wish to sound contradictory but this business has been verified previously. I am 100% certain of that.( I remember entering the code on the postcard that was delivered).

 

Anyway could you please help me to get the account unlocked so I can verify the business again.

 

Thanking you in anticipation.

 

regards

peter

 

regards

peter 

My Business Suspended.

Top Contributor
# 8
Top Contributor

ok  got it @Peter T

so we both speak about the one listing still linked as per https://goo.gl/maps/Xhbs5eUpgL22 as your bsuiness.

But you are pointing out this (now unverified) listing was previously verified in your dashboard and no its marked as suspended (and this happens after you changed few catgories only)

Are there any other changes you made and regarding the categories what did you change or added for categories?

 

Next question 

Are you sure having still specified a service area and unchecked the box "I also serve customers at my business address" or do you have a store  front at the mentioned address?

(But I haven't seen one on Streetview)

In case you are a service area business (I suppose you are) I need any kind of official paperwork or document provind you are running your buisness under this name and from this address in order to escalate your issue and to ask Google for reinstating the suspended listing.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My Business Suspended.

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# 9
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Hi @Helmut Geissler, thank you for your reply,

 

the categories were changed a few times and a category was added a couple of days ago. 

 

The business is a service area business serving customers at their address. this was changed yesterday.

 

Could you please provide details as to where I can send the documents.

 

regards

peter

 

 

My Business Suspended.

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# 10
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Hi @Helmut Geissler, just so you know the category was changed to Heating Contractor and the second category was Plumber. These seem the most appropriate categories for the business.

 

regards

peter

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Helmut Geissler