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My Business Is only showing on Google My Business Maps when I am in the top 3.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My name is Ben Threlkeld, O.D. and I am the owner of Cambridge Optometry.  Our address is 250 Cambridge Avenue, Suite 102, Palo Alto, CA.  Our phone number is 650.323.6772.  I'm not certain my Google+ URL.

 

I strange thing has recently happened to my Google My Business listing.  When I am in the top three listings for a keyword search I'm shown on the Google Map.  If I am 4th or lower, my business is not shown at all.  Not even on the "More places" page. If I then zoom in or out on the Google Map on the "More places" page, the screen refreshes and I immediately pop up.  An example of this would be using the keyword phrase "optometrists palo alto".  You won't see me in the top three, nor will you see me when you click on "More places".  When you click on "More places" and zoom in or out on the Google Map, the listing refreshes and I pop up 4th or 5th.  

 

Any help on this issue would be greatly appreciated. 

1 Expert replyverified_user

My Business Is only showing on Google My Business Maps when I am in the top 3.

Top Contributor
# 2
Top Contributor

I'm not sure @Ben T

But it seems to be a "possum" caused  matter

 

See this post from fellow TC Joy Hawkins: Everything you need to know about Google’s ‘Possum’ algorithm update There is a link within that post to one of the discussions at Lindas forum.

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My Business Is only showing on Google My Business Maps when I am in the top 3.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the reply. In searching for a solution, I've seen that article
online already. I appreciate the link, though.

I noticed recently that there is another is listing for my wife, Cindy, who
is also an optometrist at our office. The listing is "Threlkeld Cindy H
OD". I didn't create this listing, it's not linked to our website, but it
does have our same address and phone number. When I noticed that there was
a problem with our listing, and saw the "Threlkeld Cindy H OD" listing, I
verified and claimed the listing and then hit the remove button.

Do you think this other listing is causing problems, and can I have it
deleted?

I'm curious what you would do if this was your business.

Any help would be greatly appreciated.

Ben

My Business Is only showing on Google My Business Maps when I am in the top 3.

Top Contributor
# 4
Top Contributor

good finding!

 

I'm not sure but it could well be the closed listing of oyur wife affects searching for your listing.

 

Have you tried contacting support regarding it?

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile