My Business
2.1K members online now
2.1K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Moved business address: listing is correct, Directions are wrong

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

One of my clients is having an issue with their google+ business listing. We have updated their address and it shows correct on the Map and Listing. However, when you choose the directions you get the below. 

 

 Balmain1.pngBalmain2.png

 

Is there a way to fix this??

 

Thanks,

Zac.

1 Expert replyverified_user

Moved business address: listing is correct, Directions are wrong

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi Zac!

 

You can report the incorrect driving directions by following these instructions. It may take the maps team anywhere from a few days to a few weeks to update this. My suggestion is to be persistent :)

 

Hope this helps!

 

Krystal

Re: Moved business address: listing is correct, Directions are wrong

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Krystal,

Thanks for the reply! This documentation may be out of date, please see below:

Balmain3.png

 

Thanks,
Zac.

Re: Moved business address: listing is correct, Directions are wrong

Top Contributor
# 4
Top Contributor

Hi @Zachary T,

This is the type of issue that more often than not the Maps team does not fix, at least in the USA. I will escalate it to Google employees just in case.

 

@Krystal T,

What has been you experience reporting this type of directions errors?

Have you had any luck reporting access points that were not updated after a change of address of the business?

Thank you

 




treebles, Google My Business Top Contributor

Moved business address: listing is correct, Directions are wrong

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆

Hi @treebles

 

Success rate on correcting driving directions is sporadic. The feedback from Google support has always been that the incorrect driving directions are due to legacy maps issues and now that map maker doesn't exist, these issues persist longer. Persistence is key.

 

 

Marked as Best Answer.
Solution
Accepted by topic author Zachary T
June

Re: Moved business address: listing is correct, Directions are wrong

Top Contributor
# 6
Top Contributor

@Zachary T,

I was informed that the driving directions have been corrected.




treebles, Google My Business Top Contributor

Moved business address: listing is correct, Directions are wrong

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks! Working now :)