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Missing Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Google

I am All City Locksmith in Rancho Cucamonga

I had 96 reviews and only showing 80

 

However i can see there are 96 when on google my business app.

I am sure it is just a temp issue like always, but wanted to bring it to your

attention

1 Expert replyverified_user

Re: Missing Reviews

Top Contributor
# 2
Top Contributor

Hi @Gary B

 

I see 80 in desktop and 80 in Maps app.

 

I checked the last page cache ( when Google last visited the page ) 17th August and there were 94 showing.

 

This tells me they have been removed.

 

Obvious Reasons:

 

Person deleted their review.

Person deleted their account

 

Not so obvious Reasons:

 

URLs in reviews
The same review appears elsewhere online 
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address 
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates 
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry

 

 



Tim Capper, Google My Business Top Contributor
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Re: Missing Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

They still show on my Google app.

 

Re: Missing Reviews

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I just got off the phone with google and was told it was a technical issue.
Also i just reported a newer locksmith in the area that falls into the last
2 of the obvious reasons

You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry

https://plus.google.com/u/0/+LockanrollLocksmith