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Missing Business Review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello - A client of my law firm, Michael C. Hennenberg, Esq. has posted her review of my law firm "Michael C. Hennenberg, Esq." twice and for some reason it is not showing up any longer.  It was showing up previously but has since disappeared.  We are trying to have more clients post reviews and want to make sure that the reviews clients post will remain visible to the general public. 

 
How do we recover the previously posted review and prevent this from continuing to happen?
 
Thank you.
 
Michael Hennenberg
1 Expert replyverified_user

Re: Missing Business Review

Top Contributor
# 2
Top Contributor

Hey Michael,

 

It is likely that the review got filtered or removed for violating Google's review policies. Based on cases I've looked at, here is what I've come up with for reasons why reviews go missing:

  • URLs in reviews
  • The person who wrote the review is a manager of your Google My Business Listing
  • The person who wrote the review works for you
  • The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
  • The person wrote the review from the same IP address as other users who left you reviews
  • The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
  • The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
  • You hired an SEO company to post reviews for you
  • You have an onsite review station (Ipad, Computer etc) at your location
  • You are offering incentives for people who write you reviews.

 

Do you know the text of the review? If so, please paste it here and I'll see if anything else jumps out at me.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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Re: Missing Business Review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The only reason that may apply would be the individual tried posting the
review on multiple occasions because it kept getting removed. None of the
other reasons apply. How do we resolve this issue? I want my clients to
be able to post reviews without Google filtering them off.

Michael Hennenberg

Missing Business Review

Top Contributor
# 4
Top Contributor

Do you have the text of the review they tried to post? If so, please post it here.  


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Missing Business Review

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Here is the review language

"Team Hennenberg was the absolute right choice for my sealing/expungement
case. Justin successfully sealed/expunged two convictions - one in a
municipal court and one in a common pleas court. These two cases had been
in litigation more than ten years ago as a single case that concluded with
a negative outcome. I approached your firm with anxiety, apprehension, and
hope. Because of being from another state, I was also nervous about
working with someone without a face-to-face meeting. Within a week of your
accepting representation, my nervousness dissipated.



Not only I am grateful to you for achieving the desired outcome in these
two cases, but I also fully appreciate your and your paralegal Sue Obojski's
promptness, courtesy, professionalism, and thoughtfulness throughout both
cases. All my phone calls were either immediately taken or responded to
promptly. Same for emails. None of my questions were taken lightly and
were answered thoroughly, making sure that I was clear about the answer
that I was given. When I needed to provide documentation, what was needed
and why it was needed was explained to me. Throughout both cases I was
made aware of the processes and procedures for the cases. I did not feel
in the dark or lost. I felt I was in good hands. And the cases were in
good hands. Thanks again."

Missing Business Review

Top Contributor
# 6
Top Contributor

I don't see anything about it that would violate the guidelines.  I would suggest you get in touch with the GMB team on social and ask them for a second opinion.  You can tweet to them at @googlemybiz or message them on Facebook at https://www.facebook.com/GoogleMyBusiness/


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Missing Business Review

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hi Michael,

 

I see that the review for your firm did publish!  (Yea!)

 

Presuming that you took Joy's advice and contacted the team on social media, did you receive any information as to why the review was initially not published?  (I didn't see any difference between the text above and what was published.)

 

I'm interested as this is a somewhat frequent issue (here as well as in the Google Maps Help Forum), and I want to know more about what issues may come into play along with which solutions work and which don't.

 

Thank you.

 

 

@JoyHawkins

@Michael H