Malicious and libellous review
I had someone leave a malicious and libellous review both on Google and Yell. I have flagged and reported both reviews as false and the one on Yell has been completely removed. Some time later on the same day, the review on Google was also removed but my rating score has not been adjusted. I have 8 genuine reviews all rating my business a 5*. However, after the malicious reviewer rated my business a 1*, the total went down to 4.6*. This is pretty unfair as even though the fake and malicious review has been removed, the score has not been corrected. Does anyone know how to correct this situation? Any advice will be gratefully received. Many thanks.