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Major Issue When Adding Additional Customer Areas

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

An error occurred while saving the location. That's all we know.

 

We have been getting this error for over 2 weeks now, in multiple accounts that we manage. 

 

We have multiple clients that service customers at their location, and some of the service areas are quite large, with around 200+ specific areas per location. However, when trying to add these in we are getting the error "an error occurred while saving the location. that's all we know."

 

We have tried adding 5 at a time and saving, 1 at a time and saving and also 100 at a time. No method works. Also tried signing out and back in, tried different browsers, tried a different computer, nothing works. We have also contacted our AdWords account rep to see if he could help and he escalated the issue, but we have not heard a response in over 2 weeks. 

 

Why is this happening, and how can we fix this issue? It seems to be a malfunction in the Google My Business software, as we are doing everything properly as we have done many times before without any issue. This could potentially be limiting the display area of our clients' location and limiting the number of customers that can see that he services their area. 

 

 

1 Expert replyverified_user

Re: Major Issue When Adding Additional Customer Areas

Top Contributor
# 2
Top Contributor

@David K

 

You mentioned you are getting this in multiple accounts.  Can you give me 2 specific examples with screenshots?  What I'll need to escalate this to Google is:

  1. The link to the listing you're trying to modify (give me the Google Maps link)
  2. The name of the city/area you're trying to add
  3. A screenshot showing the error.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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Re: Major Issue When Adding Additional Customer Areas

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@JoyHawkins Here you are. (1 of 2 messages)

 

Maps link for IL location: https://goo.gl/maps/KwBKNfj9sat

 

Image below:

IL-issue.png

 

Areas we need to add for the IL location: 

 

Alton, IL
Belleville, IL
Benton, IL
Bethalto, IL
Breese, IL
Carbondale, IL
Carterville, IL
Centralia, IL
Charleston, IL
Chatham, IL
Chester, IL
Columbia, IL
Du Quoin, IL
Edwardsville, IL
Effingham, IL
Fairfield, IL
Fairview Heights, IL
Flora, IL
Godfrey, IL
Granite City, IL
Greenville, IL
Harrisburg, IL
Herrin, IL
Highland, IL
Hillsboro, IL
Litchfield, IL
Marion, IL
Mattoon, IL
Metropolis, IL
Mount Vernon, IL
Murphysboro, IL
Pana, IL
Pinckneyville, IL
Robinson, IL
Salem, IL
Sikeston, IL
Springfield, IL
Taylorville, IL
Troy, IL
Waterloo, IL
Frankfort, IL
Wood River, IL
Albion, IL
Anna, IL
Benld, IL
Carlinville, IL
Carrolton, IL
Casey, IL
Carmi, IL
Cairo, IL
Collinsville, IL
Caseyville, IL
Dalton City, IL
Decatur, IL
Freeburg, IL
Gillespie, IL
Grayville, IL
Glen Carbon, IL
Hartford, IL
Hardin, IL
Johnston City, IL
Jonesboro, IL
Jerseyville, IL
Jacksonville, IL
Lawrenceville, IL
Macon, IL
Marshall, IL
Martinsville, IL
Mt Carmel, IL
Mt Vernon, IL
McLeansboro, IL
Maryville, IL
New Athens, IL
Nashville, IL
Newton, IL
Nokornis, IL
Olney, IL
O'Fallon, IL
Paris, IL
Pittsfield, IL
Rosiclare, IL
Red Bud, IL
Sparta, IL
Shelbyville, IL
Sullivan, IL
Tuscola, IL
Trenton, IL
Vandalia, IL
White Hall, IL
Wayne City, IL
West Frankfort, IL
Winchester, IL


Richland County, Illinois
Scott County, Illinois
Kane County, Illinois
Fayette County, Illinois
Shelby County, Illinois
Hardin County, Illinois
Douglas County, Illinois
Jasper County, Illinois
Edgar County, Illinois
Hamilton County, Illinois
Wabash County, Illinois
Morgan County, Illinois
Williamson County, Illinois
Alexander County, Illinois
White County, Illinois
Lawrence County, Illinois
Clark County, Illinois
Macon County, Illinois
Union County, Illinois
Moultrie County, Illinois
Edwards County, Illinois

Re: Major Issue When Adding Additional Customer Areas

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@JoyHawkins

 

Here is the MO issue. I already sent the IL issue, just forgot to tag you in it.

 

Maps link: https://goo.gl/maps/ZayZtvs9hCN2

 

Screenshot:

MO-issue.png

 

 

Areas we need to add for the Missouri location:

Audrain County, MO
Laddonia, MO
Mexico, MO
Boone County, MO
Centralia, MO
Columbia, MO
Shaw, MO
Sturgeon, MO
Hallsville, MO
Callaway County, MO
Auxvasse, MO
Fulton, MO
Portland, MO
Central St Louis, MO
Clayton, MO
St. Louis, MO
Webster Groves, MO
Cass County, MO
Pleasant Hill, MO
Crawford County, MO
Cuba, MO
Sullivan, MO
Steelville, MO
Franklin County, MO
New Haven, MO
Pacific, MO
Gerald, MO
St. Clair, MO
Union, MO
Washington, MO
Gasconade County, MO
Swiss, MO
Owensville, MO
Hillsboro, MO
Hermann, MO
Jefferson County, MO
Festus, MO
Lincoln County, MO
Elsberry, MO
Silex, MO
Troy, MO
Maries County, MO
Belle, MO
Vienna, MO
Montgomery County, MO
New Florence, MO
Wellsville, MO
Montgomery City, MO
High Hill, MO
North St. Louis County, MO
Florissant, MO
Osage County, MO
Linn, MO
Chamois, MO
Phelps County, MO
St. James, MO
Rolla, MO
Pike County, MO
Clarksville, MO
Pulaski County, MO
Dixon, MO
Ralls County, MO
Perry, MO
Randolph County, MO
Higbee, MO
South St. Louis County, MO
Kirkwood, MO
Mehlville, MO
Arnold, MO
St. Francois County, MO
Farmington, MO
Bonne Terre, MO
Ste. Genevieve County, MO
Bloomsdale, MO
Ste. Genevieve, MO
Warren County, MO
Warrenton, MO
Washington County, MO
Old Mines, MO
Potosi, MO
West St. Louis County, MO
Chesterfield, MO
Creve Coeur, MO
Maryland Heights, MO
O'Fallon, MO
St. Charles, MO
St. Peters, MO
Town & Country, MO
Wildwood, MO
Antonia, MO
Bloomfield, MO
Bowling Green, MO
Crystal City, MO
Columbia, MO, MO
Cape Girardeau, MO
Desoto, MO
Doniphan, MO
Dexter, MO
Desloge, MO
Eureka, MO
Fredricktown, MO
Hannibal, MO
Hayti, MO
Herculaneum, MO
House Springs, MO
Imperial, MO
Jackson, MO
Jefferson City, MO
Kennet, MO
Louisiana, MO
Malden, MO
Montogmery City, MO
New London, MO
Park Hills, MO
Perryville, MO
Portageville, MO
Poplar Bluff, MO
Pevely, MO
Quincy, MO
Scott City, MO
Sikeston, MO
Ste. Genevieve, MO
Scott County, Missouri
Ralls County, Missouri
New Madrid County, Missouri
Perry County, Missouri
Butler County, Missouri
Dunklin County, Missouri
Jefferson County, Missouri
Ste. Genevieve County, Missouri
Pike County, Missouri
Pemiscot County, Missouri

 

Major Issue When Adding Additional Customer Areas

Top Contributor
# 5
Top Contributor

Thanks David.  I had another issue come up around 2 weeks ago as well regarding service areas so I'll check with Google and see if this is related.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Major Issue When Adding Additional Customer Areas

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@JoyHawkins

 

Thank you. I appreciate the help, as this issue has been very annoying since we added in all the locations at first only to have it say that it wouldn't save. Boom, an hour wasted lol. Then tried again. And again. 

 

Please let me know if you hear of a solution or that the issue has been resolved and we can resume editing. I have not tried this for any other accounts, and I am hoping it is not a widespread issue.

Major Issue When Adding Additional Customer Areas

Top Contributor
# 7
Top Contributor

Just wanted to confirm - was this working just fine until 2 weeks ago?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Major Issue When Adding Additional Customer Areas

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@JoyHawkins

 

I am unsure of the exact timeframe. It has been a while since we have added additional areas to a listing, and I first encountered this issue around that time.

Major Issue When Adding Additional Customer Areas

Top Contributor
# 9
Top Contributor

Hey David,

 

Google got back to me and said that your issue is most likely because the system really isn't designed to handle that number of cities being added and they suggested that you try using a radius instead.  Try that and it should allow you to save okay.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Major Issue When Adding Additional Customer Areas

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

@JoyHawkins

 

That will not work for this client unfortunately, there has to be a way. For example, I cannot set a radius for his MO location because they do not serve IL, and cannot set a radius for IL because do not serve MO. Also, the radius would include areas that they do not service since it is only a circle, and they would overlap. 

 

Do you see the issue? Is there any way to fix this? I can't imagine he is the only business that needs to list out a lot of specific areas.