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# 1
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I have received nothing but 5 star reviews from clients, and yet my Google business rating is 4.8 stars. Can anyone explain this to me? Thanks!

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Lowered business rating

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# 2
Top Contributor

Hi Matt

 

This is because Google doesn't use a straight average to calculate review averages. Although no-one knows the exact calculations (secret Google sauce) this article by Mike Blumenthal is a good explainer as to what they might be doing: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/


Priya Chandra, Google My Business Top Contributor
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