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Lost reviews of company

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 Business :PaulWhiteGasServices

 Adrdress. :9 Appleton Mews Oldfield Road Lymm Cheshire WA13 9BQ Cheshire England Uk

Tel: 07989371259

<edited by a Community Manager as noted below>

reviews have disappeared from my places page.

can you please  help.  I am not an IT expert  at all so please be gentle 😀

Many thanks



Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.
2 Expert replyverified_user

Re: Lost reviews of company

Top Contributor
# 2
Top Contributor
Its hard to tell you why Google apparently filtered the review you seem gotten.

There are lots of reasons. for doing so.

Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Lost reviews of company

Top Contributor
# 3
Top Contributor
Hi Paul

Firstly, i'd recommend editing your post and removing your email address. Spammers do roam this forum and so we don't encourage people to post their email addresses.

Secondly, there's a number of reason why Google might have removed the reviews from your page. Some of those reasons include:

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry.

Priya Chandra, Google My Business Top Contributor
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