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Lost Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The app updated on my phone and when I went to sign in, I no longer had a business account...?? I had several posts and followers, but now I don't have an account. Please help me figure out what happened!! Thank you. 

2 Expert replyverified_user

Re: Lost Account

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Here is the business url, but none of my gmail id's are linked to that account...??
https://plus.google.com/+CraftyMamasCrochetLosAngeles

Re: Lost Account

Top Contributor
# 3
Top Contributor

Hi @Ashley C

 

Which app and operating system are you using?

iOS / G+ app

iOS / GMB app

 

Android / G+ app

Android / GMB app.

 

Having that information will help us provide appropriate advice.

Thanks.


Priya Chandra, Google My Business Top Contributor
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Re: Lost Account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello, iOS Google+ app Sent from my iPhone

Re: Lost Account

Top Contributor
# 5
Top Contributor

Thanks for that @Ashley C.

 

With the recent Google+ update to both desktop and app versions, it is not possible to switch between accounts anymore.

 

You will need to use the GMB app to manage your page(s) now - for Apple that is available here: https://itunes.apple.com/au/app/google-my-business-update/id853371601?mt=8

 

I hope this helps.


Priya Chandra, Google My Business Top Contributor
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Re: Lost Account

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
+PriyaC I already have the google my business app, and even on there, I no longer have access to my business page, but when I search for my page with the url, it still pops up...??

Re: Lost Account

Top Contributor
# 7
Top Contributor

@Ashley C

 

I'm sorry, I don't use the iOS GMB app so not sure what might be happening there. It should be working!

 

@Mike Blumenthal - you use iOS, are you able to help Ashley at all?

 

Many thanks,

Priya


Priya Chandra, Google My Business Top Contributor
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Re: Lost Account

Community Manager
# 8
Community Manager
Hi Ashley, Just following up with you on this. Were you able to resolve the issue?