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Locksmith Business Suspended

[ Edited ]
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# 1
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William May

My company name is
Ace Locksmith
I have a business listing and it's suspended.
My business is marked as a service area business as required. I have a Retailers Sales Tax Certificate that will be attached. 

I honestly don't understand the issue.
Ace Locksmith
507 SW Gage Court Cir Topeka, Kansas 66606
(785) 232-6444

 

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2 Expert replyverified_user
1 ACCEPTED SOLUTION

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Accepted by topic author Bill M
March 2017

Locksmith Business Suspended

Community Manager
# 67
Community Manager

Hey @Bill M

 

The page has been reinstated and you can find it here: https://www.google.com/maps/place/Ace+Locksmith/@39.0579228,-96.2878829,9z/data=!3m1!4b1!4m5!3m4!1s0...

 

Thanks!

Marissa


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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View solution in original post

Locksmith Business Suspended

Top Contributor
# 2
Top Contributor

You need to contact Google support directly and have this discussion with them.

 

To get in touch with Google My Business Support ou need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

Locksmith Business Suspended

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# 3
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I don't think you fully understand my problem... my business is suspended for quality issues !!! i cannot even request a postcard or find appropriate contact us in the help menu, this last business move happened after a divorced occurred right after the business owner moved houses with his wife. so basically we switched from 5620 wanamaker to 1940 hodges to 507 gage court cir. in that mess the business was suspended for spammy behavior and im almost 99 percent positive you read my post out of context !

Re: Locksmith Business Suspended

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# 4
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Re: Locksmith Business Suspended

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# 5
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And last thing is when i apply to be reinstated it REQUIRES the current google maps link which is not currently available to be linked through the internet because the link has been suspended and no longer shows up if you try to find it... an oversight or am i totally missing something ????Untitled.jpg

Locksmith Business Suspended

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# 6
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Im sorry for so many posts but now I am more lost than ever because I have tried the phone lines and have been told they cannot explain why I was suspended, I have tried to be reinstated a few times and every one fails and now they require the non live google link that you don't have access to if your listing is suspended, I have came here like the recommended post says to do, and you pointed me back to step A that I already attempted ... please if someone else sees this with an idea it would be much appreciated as I really don't think I received the proper insight to my issue, no offense Mike Blumenthal.

Locksmith Business Suspended

[ Edited ]
Top Contributor
# 7
Top Contributor

Google has recently made it harder on locksmiths.

 

Before you spend any more time here please get in touch with Google via their social support avenue. Either:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

 

These are US based operatives and are more likely to be able to help you than the staff in India. 

 

Sorry that you feel that I am not being helpful but you need to see if you can get Google to handle this first. If the social channels are not helpful, come back and we can try to escalate it. 

 

 

Locksmith Business Suspended

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# 8
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we don't operate a facebook or twitter because we think it is not necessary for a locksmith to have one. I don't even have a personal facebook or twitter. Do I need to contact them through an officially made facebook or twitter or can it be personal ??? 

Locksmith Business Suspended

Top Contributor
# 9
Top Contributor

any act should work 

Locksmith Business Suspended

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# 10
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I messaged on facebook, however I received no response.