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Locksmith Business Suspended For Quality Issue? All I did was Change Sunday hours of operation.

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# 1
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Anna's Lock and Key

3104 116th ST NE

Marysville, WA 98271

425.418.8332

A few nights ago I went to change my Sunday hours of operation (getting old and was thinking one early night would be nice). After completing the change it suddenly turned red and stated my listing was suspended for quality issues. I used the chat feature and was told the issue was being raised to the specialist team and I would hear back in 24 to 48 hours. I did not hear back so I then used the contact by phone function and they did indeed call me. All they could say was when the matter is resolved I will be notified.

 

However, just as concerning now....my listing in Google Maps no longer shows that it has been verified. I do not know exactly when or why that change occurred, but that's a scary change!!! If I try to verify it, then it will end up being verified to my annaslockandkey google my business page which is suspended so I suspect that would be not be a good idea at the moment. However, I am worried a less then honest entity may come along and claim and edit that listing, which did indeed happen several years ago and nearly bankrupted me before it was sorted out and fixed. I cannot afford such a terrible loss yet again.

 

I do have a WA State Contractors License as well as Bonding and Insurance all of which can be verified at the Wa State Department of Labor and industries website at www.lni.wa.gov

In addition, I also have a Tulalip Tribal Business License as required by Tribal Rules and Regulations as my physical shop is located within the boundaries of Tribal Land. If I did not have a physical location that would not be required. My business was voted the best Locksmith in Snohomish County in the Everett Heralds Reader's Choice Awards in 2014 and 2015 and also voted number 3 in all of Western Washington via King5 in 2015. There is also a link on my website to an article by Intuit regarding the grant I received for being one of their Small Business Big Wishes Campaign winners. I do have a physical store front at the address listed and I believe my page and maps listings actually both have pictures of it. There are a couple other businesses there at that address as well. Donna's Truck Stop and Donna's Espresso. Kenworth is out back, but they actually have a separate address. In satellite photos my shop would appear in the North East Corner of the property.

 

How do I get my google business listing reinstated and how do I prevent my google maps listing from getting hi-jacked again while I wait to get the issues resolved?  Can they both be fixed at the same time??

 

Thank you to anyone who read all of this...I appreciate your time...

Thank you to anyone who can assist me or point me in the right direction to get both these things fixed!!

 

Anna

 

 

 

 

 

1 Expert replyverified_user

Locksmith Business Suspended For Quality Issue? All I did was Change Sunday hours of operation.

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# 2
Top Contributor

@Anna F It appears this was resolved?

 

Ben Fisher, Google My Business Top Contributor
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