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Location reinstated but Google Reviews Missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Last week my business on Google Maps was removed because the business hours and phone number were not listed. An oversight on our part but we corrected it and Google put our location back up.

 

However, the 36 customer reviews we had, were not reinstated. We have combed through copies we had kept of these reviews and they do not violate any terms/policies/etc.

 

Who can I contact to appeal this issue?

 

Any help would be greatly appreciated.

 

 

1 Expert replyverified_user

Location reinstated but Google Reviews Missing

Top Contributor
# 2
Top Contributor

@Mich N

This does not sound normal, usually, reviews stay with the listing even if it is suspended. Also, Google does not remove the listing, they just suppress it from displaying on maps. 

 

I would call Google regarding this

 

 PS.Help keep the forums clean, if you are satisfied with your help, please select the answer that helped you the most and mark the thread as resolved. 

 

 

 

Ben Fisher, Google My Business Top Contributor
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Location reinstated but Google Reviews Missing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Has there been any resolution to this issue? I have noticed this happening numerous times to other people's businesses, including one of mine. After being unverified, I have been missing about 30-35 reviews since June 2016, even after re-verifying right away. All of our reviews are still missing and Google can't figure out why (and/or does not care).