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Listing(s) not appearing in search results on the right but both business locations appear on map

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I hope you are all well. 


I am having an issue with a client's My Business Listing. If a search is done for the client, their business listing does not appear in the box to the right. But, they do appear on the map for both of their locations (they are close to each other). If I search for the business and road name, their listing does appear on the right, it does this for each location.


Is there a reason why one does not appear for just a company search? Is there a way I could set one as a priority to appear? I've added a couple photos in below to show what I mean. 


Thanks in advance for any advice.