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Listing playing up?

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# 1
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Does anyone know why my listing is sometimes doing this? Photo attached below.

 

It does it both on mobile and pc

 

https://s28.postimg.org/f0ng54gct/Untitled.jpg

1 Expert replyverified_user

Re: Listing playing up?

Top Contributor
# 2
Top Contributor

@Access Demolition G

 

couple of days I sae w very similar corrupted knowledge graph.

Reported it as a supposed bug.

 

I noticed today this other case have been fixed.

 

Surprisingly I can replicate your issue from my German end as well.

Screenshot 2017-01-20 at 22.37.47.png

I threrefore added it to my previously made escalation:

 

for my own reference only

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing playing up?

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# 3
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Another note...my logo is not updating when I change it...could this be from the same problem?

Listing playing up?

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# 4
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Do you know when google might fix it ?

Listing playing up?

Top Contributor
# 5
Top Contributor

nope - I escalated it  and they confirmed having escalted it internally too.

 

Its now in "their hands" 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing playing up?

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# 6
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Hi Helmut...

 

Any updates ? My listing has completely disappeared now? I assume they are fixing it?

Listing playing up?

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# 7
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Another question....when I type in 'Access Demolition Group' in google.com.au . No listing shows.... however when I type in Access Demolition Group & my business address .... listing shows up.

 

Shouldn't my business listing show up even in the case of typing only the business name? I think it should be showing when business name is typed....can you get them to fix this?thanks

Re: Listing playing up?

Top Contributor
# 8
Top Contributor

Don't understand your issue 

 

two remarks:

1#  the "broken" knowledge graph issue is fixed and

2#  the listing shows up very well:

 

Searching for "access demolition group sydney" I now see the following result: https://www.google.com/search?q=access%20demolition%20group%20sydney&rct=j

 

Screenshot 2017-01-24 at 21.21.56.png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing playing up?

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# 9
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Yes it all works now. Great thanks for help.