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Listing has lots of wrong details on, delete and start again?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone

 

https://plus.google.com/b/107260014601023086930/107260014601023086930

 

The page used to be based in Kent, now the owner lives in London and has had it re-verified for there.

 

When you search for "dog walker crouch end' the side panel showing the business details shows the address as

18A Mount View Rd, Southborough, London N4 4HX

The southborough part is a left over from Kent and shouldn't be there. No matter how many times she deletes it it is still there.

 

She has added me to the page and in my list view with all my other business pages it is showing as 'download not enabled' and having a shop code. This business is not a shop, it's a dog walking business.

 

At this point should we just delete the page and start again?

 

Thanks in advance!

 

1 Expert replyverified_user

Listing has lots of wrong details on, delete and start again?

Top Contributor
# 2
Top Contributor

@Rosie R

 

the "Southborough" part is an error and the page owner should conatct business support regarding it.

In order to reference the error you can provid them this URL:

https://www.google.co.uk/maps/?cid=12534380633551124905

(can tell them also the same listing on MapMaker doesn't show "Southborough" at all)

 

Regarding the shop number:

Can you provide me a screen grab showing the entry in oyur dashboard with a store code number?

 

Last but not least:

 

I would not recommend to remove the listing from the dashboard yet as it will not delete it from Google.

Learn here why not getting it deleted.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Listing has lots of wrong details on, delete and start again?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

thanks for your quick reply Helmut!

 

Will forward the info about changing the address to client, and won't delete yet!

 

Screenshot of shop code here..

 

sg.png

Listing has lots of wrong details on, delete and start again?

Top Contributor
# 4
Top Contributor

Thanks for the screenshot - showing the listing.

But I bet you ar not the primanry owner of "Oh my Dog" (guessing you are an admin or second owner only)

At least I'm sure the store code will not affect the "Southborough" issue.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Listing has lots of wrong details on, delete and start again?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

No I don't think it will affect Southborough, but we want the listing to be correct!

 

I have asked business owner to make me an admin, at the moment I am 'communications manager'

Re: Listing has lots of wrong details on, delete and start again?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Helmut

 

Could you please tell me how to contact google about the Southborough issue? I can't find a link, form or email address to contact them!

 

Thank you so much

Listing has lots of wrong details on, delete and start again?

Top Contributor
# 7
Top Contributor

sorry @Rosie R

 

have forgotten to tell or link you this yesterday:

I recommend getting in touch with GMB support via one of these options and ask for help in getting rid of the "Southborough" :

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Listing has lots of wrong details on, delete and start again?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thank you :)

Listing has lots of wrong details on, delete and start again?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Trading hour

mon Close . Open on public holiday only

tue 11am- 7:30pm

wed 11am- 7:30pm

thu 11am- 7:30pm

fri 11am- 7:30pm

sat 11am- 7:30pm

sun 11am- 7:30pm

Listing has lots of wrong details on, delete and start again?

Top Contributor
# 10
Top Contributor

@Hien N

 

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile