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Listing has been suspended due to quality issues.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello All,

We are a painting company working for many different locations in New York.

We initially listed our business for Suffolk with these details:

 

Name:Precision Painting Plus of Suffolk County

Address:11 Stuyvesant St, Brentwood, NY, 11717

Time: Monday-Friday : 8:00 AM-8:00 PM/ Sunday-Sunday: 9:00 AM-4:30PM

 

Now we had moved our location to the new address. The new details are:

 

Name:Precision Painting Plus of Suffolk County

Address: 80 Orville Dr, Ste 100, Bohemia, NY, 11716

Time: Monday-Friday : 8:00 AM-7:00 PM/ Sunday-Sunday: 9:00 AM-4:30PM

 

After updating these changes Google suspended our account and when requested to lift the suspension through review form, we got this reply:

---------------------------------------------------------------------

Hello,

We can’t reinstate your Google+ page at this time.

Your Google+ page continues to be in violation of the Google My Business Quality guidelines. The address used in your Google+ page doesn’t match the address of your business. You must list your business at its correct location.

In particular : Do not create a page or place your pin marker at a location where the business does not physically exist. P.O. Boxes are not considered accurate physical locations. Your business location should be staffed during its stated hours. Please note that mailboxes at mail receiving locations are also not considered accurate physical locations.

Please change your page to comply with our policies and submit your page for review. We’ll review your page and if it complies with our policies, we’ll lift the suspension.

If you have any further questions please consult the Google My Business Help Center.

Thanks,

Google My Business Support


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Other Details:

 

1. Full business name : Precision Painting Plus of Suffolk County
2. Current business address: 80 Orville Dr, Ste 100, Bohemia, NY, 11716
3. Current telephone number:(631) 240-4965
4. Google Maps URL: https://www.google.co.in/maps/place/Precision+Painting+Plus+of+Suffolk+County/@40.80366,-73.246566,1...
5. Website (if applicable):  http://precisionpaintingplus.net/

 

Can anyone please let me know where we went wrong?

 

Thanks,

Precision Painting Plus Team.

 

1 Expert replyverified_user

Listing has been suspended due to quality issues.

Top Contributor
# 2
Top Contributor

do oy have any official paperwork or license proving the business is 

1# named as "Precision Painting Plus of Suffolk County"

and

2# its Current business address is: 80 Orville Dr, Ste 100, Bohemia, NY, 11716

 

Wondering btw about your last line "Precision Painting Plus Team"

 

Thought your business name would be: 

"Precision Painting Plus of Suffolk County" 

Or do you recently "repainted your name" to 

"Precision Painting Plus"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Listing has been suspended due to quality issues.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Helmut,

 

Thanks for the reply on our query.

Our business name is "Precision Painting Plus" and we have license for Home Improvement Contractor. We have license for each location with the business name "Precision Painting Plus".  We are serving in New York, New Jersey and Connecticut. For ease of work management we have multiple offices in Nassau, Suffolk, New York City, Westchester, Bergen and more. These offices help us to reach our customer and vise-versa. Our business model is multiple location offices for our one painting company. We have our office located on the mentioned address, which can be verified eventually by mail by Google.

 

Please let me know what more we need to provide to lift the business listing suspension.

 

Note: The new address is also listed by  the office space rental agency - Regus. From this agency we have finalized our new location.

 

Thanks,

Precision Painting Plus

 

 

Listing has been suspended due to quality issues.

Top Contributor
# 4
Top Contributor

if yo have licenses for locations of  "Precision Painting Plus"  why on earth are oyu trying to have listings like the suspended "Precision Painting Plus  of Suffolk County"?

And since the "new address" is a regus address its violating Googles guidelines.
Regus based virtual addresses are not eligible for verification.

That's all I can say.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing has been suspended due to quality issues.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hello Helmut,

 

That's not a virtual address. We have our office located on that address. For painting company like us, we need to be close to the consumer residential location.  A residential of Westchester will not prefer making a paint contract with a company located in Suffolk or vise versa.

 

So we offer all the consumer a close location to contact us and have a face to face discussion.

 

Can you please help us to find a solution, as the old address was listed in Google. The problem started only with the new address.

 

Thanks,

Precision Painting Plus.

 

Listing has been suspended due to quality issues.

Top Contributor
# 6
Top Contributor

show me a clear visible signage of your bsuiness named as "Precision Painting Plus  of Suffolk County" and with this name at this location so users willing to get your 'face to face" service can meet you over there.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing has been suspended due to quality issues.

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hello Helmut,

 

Please find the attached images that shows we have relocated to the new location.

If more images are needed, please do let me know.

 

Business Attachments: https://plus.google.com/100260186581014153074/posts/5grMdivgR28

 

https://plus.google.com/100260186581014153074/posts/S3n6onm3CtB

 

 

 

Thanks!

 

Listing has been suspended due to quality issues.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi,

 

Can any one please help?

 

Thanks!

Listing has been suspended due to quality issues.

Badged Google Partner
# 9
Badged Google Partner

It is likely the Suffolk County that is causing the issue.

Your business name needs on Google needs to list as your real business name. So in your case, Precision Painting Plus. 

Change the name to Precision Painting Plus and then ask for a reinstatement.