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Link to Leave Reviews Is not Working

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# 1
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According to this article - a window should pop up for reviews to be left. Why isn't it working? Even Google's example place id storefront doesn't have anything pop up. 

 

https://support.google.com/business/answer/7035772?hl=en

1 Expert replyverified_user

Link to Leave Reviews Is not Working

[ Edited ]
Top Contributor
# 2
Top Contributor

@Erin F

This isn't a GMB API related question as the place-ID feature runs under PLACE API.

(moving therefore your thread to the basics board of GMB.

But already now I can tell you this:

 

I know from experience there are some exceptions where the place API can't find the Place ID.

 

And there are few typs of listing where there isn't even a place ID.

 

 

Please include the following with your question and I will do my best to tell you more -  perhaps even your plcae-ID:
1. Full business name
2. Current business address
3. Current telephone number
4. GoogleMaps Link or GoogleSearch link

 

 

_________________________________________________________________________________

Attention: Google decided in their fathomless wisdom changing in March 2017 their system of notifications about new threads or responses in the GMB forum to a very worst behavior. This way they corrupted my workflow entirely. Don't expect I will notified about any new response by you on my posting here unless you're using the mentioning functionality on your new response - mentioning me per " @[my name]"

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Link to Leave Reviews Is not Working

Visitor ✭ ✭ ✭
# 3
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Thank you @Helmut Geissler. We have several locations we need to do this for. Below is an example for one. It just doesn't make sense to me why I can't get the review box to pop up like Google says it will here: https://support.google.com/business/answer/7035772?hl=en

 

Fireside Hearth & Home 


Fireside Hearth & Home - Roseville

2700 Fairview Ave N, Roseville, MN 55113, USA
Place ID ChIJRc2xufors1IR_Mb8G7q4pGc

(651) 633-1042

https://www.google.com/maps/place/Fireside+Hearth+%26+Home+-+Roseville/@45.0223637,-93.1786298,17z/d...

Re: Link to Leave Reviews Is not Working

Top Contributor
# 4
Top Contributor

ChIJRc2xufors1IR_Mb8G7q4pGc is  the correct Place ID for the above location of Fireside Hearth & Home - Roseville I extracted this my way too.

And with http://search.google.com/local/writereview?placeid=ChIJRc2xufors1IR_Mb8G7q4pGc I get the option to review it:

 

Screenshot 2017-03-08 at 17.51.29.png

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Link to Leave Reviews Is not Working

Visitor ✭ ✭ ✭
# 5
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Thank you @Helmut Geissler! It's still not working for me on Safari - only Chrome. Is there a reason why? 

Link to Leave Reviews Is not Working

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Seems like they don't work on safari. Did you figure out a solution to this or just leave it?

 

Link to Leave Reviews Is not Working

[ Edited ]
Top Contributor
# 7
Top Contributor

Hi @Shauna T R N

 

Thanks for reporting (I'm not sure how you were able to chime into this thread as it was blocked for new replies)

To post here again I was enforced to reopen the thread  for new replies.

I meanwhile ask other TCs and Google about your issue 

 

They asked me to ask you about your aktuell safari version and the verison of your OS on desktop.while not being able to see the review option as per this link:

 http://search.google.com/local/writereview?placeid=ChIJRc2xufors1IR_Mb8G7q4pGc 

I and other TCs  still get the option to review it onthe latest Safari version 

safari (Version 10.1.1 (12603.2.4)) and it did work. 

 

 

btw the TC I asked confirmed the reveiw link would work on Safari on an iOS mobile.

Once I have your feedback about the your safari and OS  versions I will forward it to the team to investigate.

escalation link for my own reference only 

_______________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Link to Leave Reviews Is not Working

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# 8
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@Helmut Geissler thanks so much for your reply. 

iOS 10.3.3 is my safari on an iPhone 5s - I did manage to find a link that works from a company called 'grade us' online - I put in my business and they somehow generated it - for free which is fantastic. A real helpful find. 

 

Link to Leave Reviews Is not Working

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hello,

 

I am having problems opening the link that I created for my business on google for customers to leave a review. Each time I try it says, "The requested URL /local/writereview?placeid=ChlJD1PrFSwDPlcRz3H2qdl60rU was not found on this server. That’s all we know."

 

Here is my business info:

Name: Womens Radical Pursuits

website: www.womensradicalpursuits.com

Telephone: (970) 765-6153

Location: 1140 Carbon Junction, Durango, CO

Location on google maps: https://www.google.com/maps/place/Womens+Radical+Pursuits/@37.2322563,-107.8652967,17z/data=!3m1!4b1...

Re: Link to Leave Reviews Is not Working

[ Edited ]
Top Contributor
# 10
Top Contributor

Hi @Amy S

 

 

You mentioned as your placeID this "ChlJD1PrFSwDPlcRz3H2qdl60rU"

 

But this one contains a copy or reading errror.

Your correct PlaceID is rather 

ChlJD1PrFSwDPlcRz3H2qdl6OrU  ("0" is not the same as "O")

Now this URL http://search.google.com/local/writereview?placeid=ChIJD1PrFSwDPIcRz3H2qdI6OrU will work

 

Good luck

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile