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Knowledge Graph is displaying wrong photo

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# 1
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When searching for Walla Walla Valley Honda the photo it displays is bad. At this moment it is displaying a picture of one of the owner's family. It is pulling the image from the "About Us" page from their website at http://www.wallawallavalleyhonda.com/about-us/. Their website utilizes schema.org markup, so it is pointing to a better image for company logo. GMB specifies to use the cover photo which is an exterior image of the dealership. I have "Suggested an Edit" from the knowledge graph pointing out this is an inappropriate and inaccurate image to represent this dealership in the knowledge graph. 

 

I know when it comes to the knowledge graph Google pretty much displays what they want to display. But being this image is pulled from the dealership's website, is their anything that can be done to correct this issue. Would pulling that image down temporarily or replacing it with new file of that image do anything? This image is unprofessional to be displayed here and looking for anything that might work to influence the display of the image!

 

Thanks for your help. 

1 Expert replyverified_user

Knowledge Graph is displaying wrong photo

Top Contributor
# 2
Top Contributor

@Nathan S

 

Not sure to waht bad photo you refer to.

But the one they sho top left on oyur knowledgraph is the same as per this link https://plus.google.com/photos/at/114533862689200241893.

You can delete it - but it also the cover photo of your G+ page

https://plus.google.com/114533862689200241893

So be careful

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge Graph is displaying wrong photo

[ Edited ]
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# 3
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@Helmut Geissler Thank you for reply, but here is what I am seeing. It would be perfect if all it was showing was G+ header.

https://goo.gl/photos/tHr9Bbu3sbrgw32BA

 

I tried clearing cache, still what is showing up in search.

 

Re: Knowledge Graph is displaying wrong photo

[ Edited ]
Top Contributor
# 4
Top Contributor

@Nathan S

 

in this case I'm not the right person to help you as I get this knowledge graph for a search on "Walla Walla Valley Honda"

 

Screenshot 2016-10-27 at 23.05.18.png

 

But hold on!!!

 

just noticing my first search (and this screeenshot was made using google.de)

Using instead now google.com I get it like you:

 

Screenshot 2016-10-27 at 23.07.22.pngVery strange:

the correct photo I get also for google.co.uk and  google.fr - but don't get it for google.ca or Google.com.mx

Have  escalated it to Google as an issue to investigate.

 

for my own reference only: strange photo issue on a knowledge graph

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge Graph is displaying wrong photo

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# 5
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@Helmut Geissler Thank you again for helping. I never even thought of checking other Google searches, google.co.uk, etc. Maybe I was impatient in my efforts to get this image updated and it was in process of changing. It seems to be showing up fine now!

 

 

Knowledge Graph is displaying wrong photo

Top Contributor
# 6
Top Contributor

Yep - its working again correctly

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile