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Insights show zero visits

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I just claimed and verified my business listing. It shows zero data in the insights section for ALL TIME. This can't be true because we have been in business for a very long time, we are very popular, and have 183 reviews. The listing was claimed and managed by unknown, unauthorized person or entity prior to my obtaining control of the listing. Please let me know if the transfer of ownership cleared the historical insights, and if they can be reconstituted. I have a real problem with the fact that it was possible for anyone besides me personally to have had access to this listing at any time. We are a small owner-operated establishment, so there is no possible other person who could legitimately claim the business.

 

2 Expert replyverified_user

Re: Insights show zero visits

Top Contributor
# 2
Top Contributor
Hi Kari,,
It may take time for Google to amass enough data to show relevant information in insights. I would just keep an eye on it and see if new data starts to appear. That is what really matters.

Alternatively, can you please share a screenshot of your insights here please?
Ben Fisher, Google My Business Top Contributor
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Re: Insights show zero visits

Google Employee
# 3
Google Employee
Hi Kari,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business